Can I keep this item?

Jennym254

I ordered an item online but then cancelled the order and my money was refunded.  This was months ago and the order was originally due for delivery in August (I think).  Now I’ve received an email confirming shipment of my order and confirming ‘refunded’.  I replied asking why I had received the email because the order had been cancelled and refunded.  I haven’t received a response but the item is due to arrive on Monday.  Can I legally keep it?

born_again

No. You need to arrange to send it back.

GingerTim

And I think you know that.

GingerTim

Jennym254 said:

GingerTim said:

And I think you know that.

I didn’t order it, why should I be inconvenienced by the inability of the seller to actually cancel the order?

Because of the law.

marcia_

Jennym254 said:

GingerTim said:

And I think you know that.

I didn’t order it, why should I be inconvenienced by the inability of the seller to actually cancel the order?

 Keep it, expect to come back asking for help when you start receiving debt collection letters 

Andy_L

Jennym254 said:

born_again said:

No. You need to arrange to send it back. 

Why should I be inconvenienced by the seller’s inaptitude?

Arranging to send it back does just mean phoning/emailing them and asking when they want to collect it. It doesn't mean you having to take it down the post office etc

[Deleted User]

Hi,

why would you want to keep when you had cancelled the original order?

Jennym254

Andy_L said:

Jennym254 said:

born_again said:

No. You need to arrange to send it back. 

Why should I be inconvenienced by the seller’s inaptitude?

Arranging to send it back does just mean phoning/emailing them and asking when they want to collect it. It doesn't mean you having to take it down the post office etc

Thank you, I’ll wait for it to arrive and then email them again giving 14 days to arrange collection.  I suspect they won’t even bother to reply.

Jennym254

frugalmacdugal said:

Hi,

why would you want to keep when you had cancelled the original order?

It’s a matter of principle, if you’re given too much change in a shop do you automatically run straight back to the shop?

Jennym254

marcia_ said:

Jennym254 said:

GingerTim said:

And I think you know that.

I didn’t order it, why should I be inconvenienced by the inability of the seller to actually cancel the order?

 Keep it, expect to come back asking for help when you start receiving debt collection letters 

Debt collection letters for something I haven’t ordered? 

marcia_

Jennym254 said:

marcia_ said:

Jennym254 said:

GingerTim said:

And I think you know that.

I didn’t order it, why should I be inconvenienced by the inability of the seller to actually cancel the order?

 Keep it, expect to come back asking for help when you start receiving debt collection letters 

Debt collection letters for something I haven’t ordered? 

 If you keep it they're going to expect to be paid and chase you for it.