BoxT installed boiler. Cancellation rights. Help!

Molaram

Hi Everyone. 

I had a boiler installed on Monday (16th October). At the end of the installation, the engineer tried the gas hob, and told me "no gas". This is for a flat I bought recently, which has turned out to have lots of problems. I could write a whole thread on the Money Pit.

Anyway, he had to leave me with the boiler and said he will make it live if/when the gas supply is fixed. He did look for "a valve to turn the gas on" before he left. The pipes are hidden all over the place, and not obvious. Of course he couldn't find any valve, and I am left with a boiler that cannot be used (maybe ever). 

I contacted BoxT who said it is too late to cancel and have the boiler removed, as they installed it already. Surely I don't have to keep a product I cannot use, do I?

tacpot12

If you have Home Insurance, check to see if you have any legal expenses cover. If you do, call the Legal Helpline provided by the insurer to get help with this. 

If the end result is that you cannot return the boiler to Boxt, you have an unused boiler that you can sell on eBay, albeit there might be a problem passing on the warranty. You might talk to the boiler manufacturer about whether the warranty can be sold on. 

The alternative is to get the gas supply to the flat reinstated. 

eskbanker

Molaram said:

At the end of the installation, the engineer tried the gas hob, and told me "no gas". 
[...]

Anyway, he had to leave me with the boiler and said he will make it live if/when the gas supply is fixed. He did look for "a valve to turn the gas on" before he left.

Was the gas hob working before the engineer visit, i.e. is there a gas supply issue or not?

Debbie9009

I’m not sure why you would think you can cancel after the job has been completed, even if they were prepared to allow you to return the boiler, you would still need to pay for installation and removal, and they would need to make a deduction from the cost of the boiler as it would now not be classed as new and they wouldn’t be able to resell it at full price, so you probably wouldn’t get much back.

There is nothing in law that would allow you to return in this situation. 

Molaram

eskbanker said:

Molaram said:

At the end of the installation, the engineer tried the gas hob, and told me "no gas". 
[...]

Anyway, he had to leave me with the boiler and said he will make it live if/when the gas supply is fixed. He did look for "a valve to turn the gas on" before he left.

Was the gas hob working before the engineer visit, i.e. is there a gas supply issue or not?

There is a gas supply issue. I didn't know because the gas supply had been capped, the engineer removed the cap. 

Molaram

Debbie9009 said:

I’m not sure why you would think you can cancel after the job has been completed, even if they were prepared to allow you to return the boiler, you would still need to pay for installation and removal, and they would need to make a deduction from the cost of the boiler as it would now not be classed as new and they wouldn’t be able to resell it at full price, so you probably wouldn’t get much back.

There is nothing in law that would allow you to return in this situation. 

Guess I was just being foolish and desperate. This building has me tearing my hair out.

photome

why on earth wasnt it established if there is a gas supply  before fitting a gas boiler


was there a gas boiler there before ?

has the gas hob ever worked since you have been there

do you know who the current or last gas supplier is/was

eskbanker

Molaram said:

eskbanker said:

Molaram said:

At the end of the installation, the engineer tried the gas hob, and told me "no gas". 
[...]

Anyway, he had to leave me with the boiler and said he will make it live if/when the gas supply is fixed. He did look for "a valve to turn the gas on" before he left.

Was the gas hob working before the engineer visit, i.e. is there a gas supply issue or not?

There is a gas supply issue. I didn't know because the gas supply had been capped, the engineer removed the cap. 

You'll probably find within the terms of the boiler order that it'll be your responsibility to ensure that there's a working gas supply prior to installation, so worth checking that aspect prior to any further dealings with the supplier.

Molaram

photome said:

why on earth wasnt it established if there is a gas supply  before fitting a gas boiler


was there a gas boiler there before ?

has the gas hob ever worked since you have been there

do you know who the current or last gas supplier is/was

So, there is a gas meter that Southern Gas Network told me is for my flat. They established that it is live, but it was capped (as the building had been empty). The boiler engineer checked it as well. As I had not uncapped the meter initially, I was not using the gas hob (I cooked using the electric oven and my Ninja foodi). It took my ages to find out about the issue, as I had been told I had a working boiler that just needed to be switched back on by an engineer. 

I hired an engineer, who told me the original boiler did not work and would be cheaper to replace. That is why I had a new boiler installed... with disastrous results. Gas is live at the meter. The boiler is new. In between? Who knows where the pipes go?! I hope that clears some of the details up. It's all a big hot mess.

born_again

Molaram said:

photome said:

why on earth wasnt it established if there is a gas supply  before fitting a gas boiler


was there a gas boiler there before ?

has the gas hob ever worked since you have been there

do you know who the current or last gas supplier is/was

So, there is a gas meter that Southern Gas Network told me is for my flat. They established that it is live, but it was capped (as the building had been empty). The boiler engineer checked it as well. As I had not uncapped the meter initially, I was not using the gas hob (I cooked using the electric oven and my Ninja foodi). It took my ages to find out about the issue, as I had been told I had a working boiler that just needed to be switched back on by an engineer. 

I hired an engineer, who told me the original boiler did not work and would be cheaper to replace. That is why I had a new boiler installed... with disastrous results. Gas is live at the meter. The boiler is new. In between? Who knows where the pipes go?! I hope that clears some of the details up. It's all a big hot mess.

Did they try to get it working?
Or do a simple test to see if there was gas to the boiler?

Molaram

born_again said:

Molaram said:

photome said:

why on earth wasnt it established if there is a gas supply  before fitting a gas boiler


was there a gas boiler there before ?

has the gas hob ever worked since you have been there

do you know who the current or last gas supplier is/was

So, there is a gas meter that Southern Gas Network told me is for my flat. They established that it is live, but it was capped (as the building had been empty). The boiler engineer checked it as well. As I had not uncapped the meter initially, I was not using the gas hob (I cooked using the electric oven and my Ninja foodi). It took my ages to find out about the issue, as I had been told I had a working boiler that just needed to be switched back on by an engineer. 

I hired an engineer, who told me the original boiler did not work and would be cheaper to replace. That is why I had a new boiler installed... with disastrous results. Gas is live at the meter. The boiler is new. In between? Who knows where the pipes go?! I hope that clears some of the details up. It's all a big hot mess.

Did they try to get it working?
Or do a simple test to see if there was gas to the boiler?

The British Gas engineer who found faults in the boiler did not check the gas supply, but then it's just bad luck that while the supply was capped I was never able to check that we actually had gas running into the flat.