Aerlingus / Emerald airlines 24hr delayed flight to LAX and getting no response to claim

dizzytina

Hi all,

im hoping someone can help. I booked flights for 3 adults in July from Manchester to LAX as the start of our USA west coast trip for my husband’s 50th. There was a connection flight  at Dublin so man - Dublin then Dublin to LAX and clear customs at Dublin. The Manchester to Dublin leg was delayed meaning that we arrived at Dublin after the connecting flight took off to LAX. Aerlingus put us up over night and arranged another flight the following day via Paris with a 3 hour wait! We finally arrived at LAX more than w4 hours later than we should have meaning we missed half of our stay there. 

I submitted a compensation claim with Aerlingus at the beginning of August who responded a week later and said that had used emerald airlines for the flights that were delayed and that our case had been passed to them. They gave me an email address to chase it up if I didn’t get a response. 

I have chased emerald 4times since and not had and]y response or acknowledgement. I have been onto the website which looks like it is part of Aerlingus where you can track your case. I put my case number in and it just says it’s been passed to emerald!!! I have tried putting a case in using revolver and still not heard anything nearly 3 months later. 

Does anyone have any advice of how I get a response or move this along ?
thanks 

Caz3121

what was the reason for the delay on the flight from Manchester to Dublin? (that will determine whether any compensation is due or not)

dizzytina

They had too many people on the plane and couldn’t work out who shouldn’t have been on the plane!! It took them 2 hours to figure out they had over sold the seats. At the minute I’m more interested in knowing how I get any response or indication the case is being dealt with rather than knowing if we will get compensation.