Customer service advice no 1 - Barclays bank

caper7

flaneurs_lobster said:

Frogletina said:

flaneurs_lobster said:

Let me see if I've got this right.

A Barclays rep, in a Barclays branch, suggested that if you open a 3% account alongside your 5% account then you would be getting an 8% return on your savings? 

That's exactly what he said

Right, I'm off to Barclays this morning to get myself some of these magic cumulative savings rates accounts.

You've seen an actual branch somewhere out there in the wild? Lucky you! 

callum9999

I constantly encounter staff who don't understand their own products (in my stoozing days I would regularly withdraw cash from my Halifax Clarity credit card then balance transfer - I don't think I met a single staff member who understood that the card had no cash advance fees and charged the standard interest rate on cash transactions), but this is ridiculous.

So ridiculous in fact I think it's somewhat likely that they were deliberately mis-selling. I would not have been able to bite my tongue in that situation, and I'm curious how they would have reacted if challenged.