royalmail claim - Box opened while in transit
can anyone please give me some advice on an item which has gone missing during transit from the box.
It was an small item sold on ebay around 10 days ago , I sent it using royalmail 2nd class signed for . It was delivered on the Wednesday but when it arrived the person receiving it says the box was empty j(ust the packing material was inside), he sent me photos showing the side of the box which has either been opened either on purpose or torn in transit.
I contacted Royalmail on Wednesday and opened a claim , providing the receipts for posting ( bought through ebay ) , the packaging , the receipt from the postoffice when dropped off and screen shots from ebay sold page.
Today I received an letter from royalmail with seven 1st class stamps as way of compensation and stating that was the end of the matter .
There is no photo number or way of contacting royalmail on the letter so I can dispute this , any ideas what I should do ?
The item was £65 and sent using royalmail 2nd class recorded delivery so insured for £50 , the buyer has opened a case with ebay so the money is frozen.
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