I received unexplained direct debits from Three, but their customer support was unhelpful.
About four months ago, my business fell victim to a scam. Recently, I noticed some unexpected direct debit payments from Three (H3G) on my business's bank account, even though we don't have any contracts with Three. I strongly suspect that someone used our information to open an account with Three and carry out fraudulent transactions.
I have reached out to Three's personal and business teams five times already in order to request a refund for these payments. However, every time I contacted them, they told me to wait and get back to them again. But, when I contacted them again, they kept asking me for all the information again and to wait once more. I felt like they didn't want to help me as a victim, despite not being their customer.
When we contacted British Gas about a similar problem, they quickly resolved the issue within 30 minutes.
Now, I don't know how to get my business money back. I contacted my bank, but they need confirmation from Three. All I can do is to complain all around about Three customer service.
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