Where do i stand on a refund (Outside 30 day refund window)
Just need an idea of what my options are.
I bought an all-in-one water cooler for my PC (Lian Li Galahad Trinity III 360 performance) on 25/07/2023. It worked fine until 17/09/2023 when the water pump in it developed a vibration/rattling noise. I raised a support ticket with the E-tailer and while i was waiting for a response from them it failed completely on 21//09/2023.
I spoke to them on the phone on 22/09/2023 and was told because I’m out the 30-day window they won’t refund at all and they would replace it but they would need to organise an RMA and send it to the manufacturer which would be time consuming.
They advised I might be able to get a quicker turn around if I raised a
warranty claim directly with the manufacturer. I did this and the same day the
manufacturer agreed to send a replacement unit out. 3 weeks later I’ve still
not received it or any update on and after chasing them via literally every
means necessary (support ticket, twitter, reddit, facebook) I finally got a
response saying they won’t have stock until 20/10/2023 and I would receive the
replacement unit by early November at the latest.
While all this has been ongoing from looking around on the internet it seems this particular model is failing left, right and centre with the same issue, noisy pump then the pump dying completely so in my opinion it seems to be an inherent design/manufacturing flaw causing the failures.
Ideally I want to get rid of this and get a refund so i can buy something else that isn’t going to fail but i think my hands are tied.
If any of this info helps the E-tailer is overclockers.co.uk (Uk based computer e-tailer) and the manufacturer is Lian Li (Taiwan based component manufacturer). The purchase was made on a credit card.
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