PPI agreed pending evidence

Celebrant23

I applied on time for the PPI and the bank asked me to supply the paperwork evidence. To date I can’t locate my letters / evidence of having paid PPI on my card but I know they know it’s on their system.  Does anyone know how I can go about getting my payout from the bank.

Brie

wouldn't you have had to do this a couple of years back at least?

MorningcoffeeIV

Celebrant23 said:

 To date I can’t locate my letters / evidence of having paid PPI on my card but I know they know it’s on their system. 

If they asked you the paperwork then it means they didn't have it on their system.

born_again

The deadline for PPI claims was 29 August 2019, but this does not apply to FSCS. 

So is the company still trading?

https://www.fscs.org.uk/what-we-cover/ppi/

dunstonh

To date I can’t locate my letters / evidence of having paid PPI on my card but I know they know it’s on their system

How do you know?  If it was on their system, they wouldn't need to ask you.

Does anyone know how I can go about getting my payout from the bank.

A payout only occurs on a successful complaint.    The amount of the payout is the premiums paid.    Evidence of premiums paid needs to exist.

Depending on the period you paid PPI (assuming you did), that data may no longer exist.   Basically, the further back in time you go, the less likely data will exist.   

Celebrant23

I accept the records may not be on their system anymore because it’s very old.  I keep searching for my confirmation letter when I signed up for the PPI and my credit card account.  Apart from that letter is there anything else I could provide as proof?

Celebrant23

I am grateful for your advice.

MorningcoffeeIV

Statements showing the PPI you paid.

Celebrant23

I have actually looked at the statements and it doesn’t give a clear category as to the amount of money you pay monthly towards the PPI. Unless they we’re using a code for it on the statements, I have just been searching for the abbreviation’PPI’.  If PPI is supposed to appear on the monthly credit card statements then something went wrong with mine.

DullGreyGuy

Celebrant23 said:

I have actually looked at the statements and it doesn’t give a clear category as to the amount of money you pay monthly towards the PPI. Unless they were using a code for it on the statements, I have just been searching for the abbreviation’PPI’.  If PPI is supposed to appear on the monthly credit card statements then something went wrong with mine.

PPI on a credit card would be a separate transaction each month that would be for the PPI cover; it was a percentage of the balance so would change as the balance changed. 

If there are no transactions for PPI / protection / insurance, coupled with the bank having no record, then it sounds like you may not have had PPI

retiredbanker1

Celebrant23 said:

I accept the records may not be on their system anymore because it’s very old.  I keep searching for my confirmation letter when I signed up for the PPI and my credit card account.  Apart from that letter is there anything else I could provide as proof?

What would you suggest?
Unless you can either find your copy of the credit agreement or an old statement showing the PPI premium you may have to forget all about this.