PPI agreed pending evidence

I applied on time for the PPI and the bank asked me to supply the paperwork evidence. To date I can’t locate my letters / evidence of having paid PPI on my card but I know they know it’s on their system.  Does anyone know how I can go about getting my payout from the bank.
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  • Brie
    Brie Posts: 9,208
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    wouldn't you have had to do this a couple of years back at least?
    "Never retract, never explain, never apologise; get things done and let them howl.”
  •  To date I can’t locate my letters / evidence of having paid PPI on my card but I know they know it’s on their system. 
    If they asked you the paperwork then it means they didn't have it on their system.
  • born_again
    born_again Posts: 13,520
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    The deadline for PPI claims was 29 August 2019, but this does not apply to FSCS. 

    So is the company still trading?

    https://www.fscs.org.uk/what-we-cover/ppi/
    Life in the slow lane
  • dunstonh
    dunstonh Posts: 115,611
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    To date I can’t locate my letters / evidence of having paid PPI on my card but I know they know it’s on their system
    How do you know?  If it was on their system, they wouldn't need to ask you.

    Does anyone know how I can go about getting my payout from the bank.
    A payout only occurs on a successful complaint.    The amount of the payout is the premiums paid.    Evidence of premiums paid needs to exist.

    Depending on the period you paid PPI (assuming you did), that data may no longer exist.   Basically, the further back in time you go, the less likely data will exist.   




    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • I accept the records may not be on their system anymore because it’s very old.  I keep searching for my confirmation letter when I signed up for the PPI and my credit card account.  Apart from that letter is there anything else I could provide as proof?
  • I am grateful for your advice.
  • Statements showing the PPI you paid.
  • I have actually looked at the statements and it doesn’t give a clear category as to the amount of money you pay monthly towards the PPI. Unless they we’re using a code for it on the statements, I have just been searching for the abbreviation’PPI’.  If PPI is supposed to appear on the monthly credit card statements then something went wrong with mine.
  • DullGreyGuy
    DullGreyGuy Posts: 8,931
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    I have actually looked at the statements and it doesn’t give a clear category as to the amount of money you pay monthly towards the PPI. Unless they were using a code for it on the statements, I have just been searching for the abbreviation’PPI’.  If PPI is supposed to appear on the monthly credit card statements then something went wrong with mine.
    PPI on a credit card would be a separate transaction each month that would be for the PPI cover; it was a percentage of the balance so would change as the balance changed. 

    If there are no transactions for PPI / protection / insurance, coupled with the bank having no record, then it sounds like you may not have had PPI
  • I accept the records may not be on their system anymore because it’s very old.  I keep searching for my confirmation letter when I signed up for the PPI and my credit card account.  Apart from that letter is there anything else I could provide as proof?
    What would you suggest?
    Unless you can either find your copy of the credit agreement or an old statement showing the PPI premium you may have to forget all about this.
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