car warranty and garage accountability

Twinny1415 Posts: 11
First Anniversary Name Dropper First Post Combo Breaker
edited 9 October 2023 at 8:54AM in Consumer rights
Please help I am desperate.

I purchased a car on 28 April 2023 and aid outright (inheritance from my mum recently passing) paid £10,500.00 and £1000.00 extra for 3 years RAC warranty. 
On the 25 September my car broke down and was told not to drive it as a serious fault (wet belt as a Ford) and needs looking at. I thought well that's ok I have my warranty. I have had nothing but problems and am still at no resolution. RAC are trying to say driver damage that I knew of the fault and should of not drove it (no engine management light came on till I broke down)

Anyway they are sending a assessor out. My question is, if they wont pay (looking at over £3k) can i pursue the garage I purchased it from? It was a big successful garage near me

Thank you


  • born_again
    born_again Posts: 13,661
    First Anniversary First Post Name Dropper
    edited 8 October 2023 at 10:00AM
    Age, mileage of car etc. Does it have a full service history?

    Duplicate thread
    Life in the slow lane
  • Ectophile
    Ectophile Posts: 7,233
    First Anniversary Name Dropper First Post
    A warranty doesn't replace your consumer rights against the retailer.  You are still just within the 6 month period where a fault is assumed to have been present when you bought the car, unless the retailer can show that you broke it.
    It's the retailer's responsibility to repair, replace or refund (and ultimately they get to choose which of those it is).
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • It’s a 2017 came with the book stamped up to date with service history and was serviced by the garage prior to me collecting it.

    they know of the problem I’ve been having with the warranty provider I didn’t realise I could pursue them as well but they are aware of the problem with the car and what problems I have been having with the warranty people. From date of purchase to date of fault was 21 weeks so under the 6 months (26 weeks)

    I will contact them now tomorrow. would you suggest stating that they have to repair now and just get it towed to them and leave out the warranty company?

    thank you 
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