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Can I approach this provider for a reduction in my bill?

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  • ARTHUR
    ARTHUR Posts: 210 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I used to have TalkTalk (AOL) and I had a terribile service as well and I live in a city, I contacted TalkTalk every couple of weeks to complain about their slow and patchy service, but they didnt care - all they cared about was me paying my monthly bill, after my contract ended and I was leaving was the only time they cared and offered me a large discount to stay, I still left and went with a better supplier, once your contract has ended is the best time to approch TalkTalk to discuss a discount
  • bamme89
    bamme89 Posts: 66 Forumite
    10 Posts Photogenic First Anniversary Name Dropper
    ARTHUR said:
    I used to have TalkTalk (AOL) and I had a terribile service as well and I live in a city, I contacted TalkTalk every couple of weeks to complain about their slow and patchy service, but they didnt care - all they cared about was me paying my monthly bill, after my contract ended and I was leaving was the only time they cared and offered me a large discount to stay, I still left and went with a better supplier, once your contract has ended is the best time to approch TalkTalk to discuss a discount
    Thanks for this insight! I will note when my contract ends
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