Desperate for HELP!!!

atlantis187

I need help and advise urgently guys please.

For the past few weeks I have been getting phone calls from EON Next claiming I owe money for a property I know nothing about. They gave me the property address and its in the same town as me but I have no association with this property and don't know anything about it (don't know where they have got my name and number from).
I have explained this to their agent and they apologise and say they will get my name removed from this and then a few days later another agent will ring going through the same thing again, Its like banging your head against a wall.

I'm truly lost on what to do next I have logged a complaint and even spoke a manager there and told them its not my property and has nothing to do with and for them to stop harassing me but they still keep ringing me every other day.

PennineAcute

Tell them to put it writing and if they do so require - sue you.

On the other hand, it would be better if you snail-mail a complaint (as this leaves a paper trail) and tell them that this is now harassment.  If this continues then you will be seeking legal advice.  It is supposedly an offence to continue phoning someone once the receiver says that they no longer want (whoever) to ring them.  Again, put that in the letter.

cannugec5

If it truly has nothing to do with you, I’m not sure that you can stop the calls. 

I have had calls for over 20 years, asking to speak to the same man or his wife regarding debts from all sorts of companies, including HMRC. 

Sometimes the callers are understanding and agree to take my number off the list. But a few weeks later I get another call from someone else about the same thing. My presumption is that my number has been associated with a debt and the debt gets passed from one debt collector company to another. 

I have researched the names that are repeatedly quoted, on Facebook and similar.  Some calls have given me partial addresses etc. So I am pretty sure that Mr X has the debt and Mrs X died recently. 

I just stick with my spiel. I give my name. Deny any association with the names given and they promise to leave me alone… until tomorrow! 

ArbitraryRandom

There's two things I can suggest:

1. Treat this as any other unrecognised debt. Send them a letter/email instructing them to 'prove' the debt and go from there. There's a lot of advice on this thread including a letter template that you can adapt: https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter 

2. If you have made a formal complaint, after 8 weeks you can escalate it to the energy ombudsman (I think this would come under the category of 'complaint about customer service' and 'billing'): https://www.ofgem.gov.uk/information-consumers/energy-advice-households/making-complaint-about-your-energy-supplier-or-network-operator 

I would personally recommend emails as they're faster, free to send, and harder to lose. Plus you have a copy of both sides of the conversation - they're accepted just the same as letters if you need to escalate the issue anywhere. 

Gerry1

Threaten the caller with the Malicious Communications Act 1988 if they contact you again.

https://www.legislation.gov.uk/ukpga/1988/27

ArbitraryRandom

Gerry1 said:

Threaten the caller with the Malicious Communications Act 1988 if they contact you again.

https://www.legislation.gov.uk/ukpga/1988/27

Paragraph 2 on your link explicitly says the act doesn't apply if the caller believes there are grounds for the demand - and the police won't get involved in a civil matter anyway, so I'm not sure how that would help get this sorted? 

Gerry1

ArbitraryRandom said:

Gerry1 said:

Threaten the caller with the Malicious Communications Act 1988 if they contact you again.

https://www.legislation.gov.uk/ukpga/1988/27

Paragraph 2 on your link explicitly says the act doesn't apply if the caller believes there are grounds for the demand - and the police won't get involved in a civil matter anyway, so I'm not sure how that would help get this sorted? 

If the OP has told the caller that OP has nothing to do with the debtor and/or has told the caller to 'prove it' and they have failed to do so, then any further calls will obviously be malicious because the caller will not have reasonable grounds.

PennineAcute

ArbitraryRandom said:

There's two things I can suggest:

1. Treat this as any other unrecognised debt. Send them a letter/email instructing them to 'prove' the debt and go from there. There's a lot of advice on this thread including a letter template that you can adapt: https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter 

2. If you have made a formal complaint, after 8 weeks you can escalate it to the energy ombudsman (I think this would come under the category of 'complaint about customer service' and 'billing'): https://www.ofgem.gov.uk/information-consumers/energy-advice-households/making-complaint-about-your-energy-supplier-or-network-operator 

I would personally recommend emails as they're faster, free to send, and harder to lose. Plus you have a copy of both sides of the conversation - they're accepted just the same as letters if you need to escalate the issue anywhere. 

Trouble is, the email can be ignored and said never to be received.  A nice letter sent by special delivery provides perfect evidence that the letter has been received.  £7.xx is a nice price to pay to have the needed evidence.

Spoonie_Turtle

PennineAcute said:

ArbitraryRandom said:

There's two things I can suggest:

1. Treat this as any other unrecognised debt. Send them a letter/email instructing them to 'prove' the debt and go from there. There's a lot of advice on this thread including a letter template that you can adapt: https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter 

2. If you have made a formal complaint, after 8 weeks you can escalate it to the energy ombudsman (I think this would come under the category of 'complaint about customer service' and 'billing'): https://www.ofgem.gov.uk/information-consumers/energy-advice-households/making-complaint-about-your-energy-supplier-or-network-operator 

I would personally recommend emails as they're faster, free to send, and harder to lose. Plus you have a copy of both sides of the conversation - they're accepted just the same as letters if you need to escalate the issue anywhere. 

Trouble is, the email can be ignored and said never to be received.  A nice letter sent by special delivery provides perfect evidence that the letter has been received.  £7.xx is a nice price to pay to have the needed evidence.

Signed For would be cheaper and gets a signature as proof of delivery.

M25

Why are you speaking to total strangers and giving them your private information?

Block the calls. If it's landline no shortage of call blocking devices if it's a mobile there's plenty of apps that can block numbers including rangers of numbers (eg 0345*) or even block ALL numbers not in your contacts (some phones have that too).

Don't speak to strangers.

MultiFuelBurner

It always amazes me that anyone speaks on the phone when called from (X) company. We let unknown calls go to voicemail and if no voicemail is left then it can't be that important.

Always use a traceable medium for communication so email/twitter personal message etc.

As someone else has said raise an official.complaint by email, explain your position clearly and unemotionally and ask them to not call you about this issue again. They have 8 weeks to wort this out or you will progress this to the ombudsman.