Virgin Broadband rant

MadeInHeaven

Oh my days! this is literally me right now trying to cancel as they didnt inform my Dad that his contract was due to end, so he's now paying £58 as opposed to £22. I've been trying to do this since last Sunday. Absolute nightmare.

HampshireH

They don't do anything fast. It's taken me 4 hours over 5 calls to renew my package and sort out the issues with it

FreeBear

MadeInHeaven said:

Oh my days! this is literally me right now trying to cancel as they didnt inform my Dad that his contract was due to end, so he's now paying £58 as opposed to £22. I've been trying to do this since last Sunday. Absolute nightmare.

In all fairness, I get an email each month from Virgin to tell me that a new bill is ready. It also tells me I have a "discount applied that will end on xx November 2023" - So a regular reminder that my contract is due to end.

Also had a couple of emails urging me to renew, but failed to include the cost of said renewal - Snotty complaint filed pointing out that the relevant information was missing, so I could not make an informed choice.... Used the opportunity to tell them that I would be cancelling. Got a reply back saying my new price would be £34 (up by £6), but failed to acknowledge cancellation.

MadeInHeaven

FreeBear said:

MadeInHeaven said:

Oh my days! this is literally me right now trying to cancel as they didnt inform my Dad that his contract was due to end, so he's now paying £58 as opposed to £22. I've been trying to do this since last Sunday. Absolute nightmare.

In all fairness, I get an email each month from Virgin to tell me that a new bill is ready. It also tells me I have a "discount applied that will end on xx November 2023" - So a regular reminder that my contract is due to end.

Also had a couple of emails urging me to renew, but failed to include the cost of said renewal - Snotty complaint filed pointing out that the relevant information was missing, so I could not make an informed choice.... Used the opportunity to tell them that I would be cancelling. Got a reply back saying my new price would be £34 (up by £6), but failed to acknowledge cancellation.

If they offered a years free broadband now, I would still refuse based on their dire customer service.