Evri's blue parcelshop receipt/card doesn't work

PragmaticMoneySaver

How did they provide these return labels to you?

RefluentBeans

ldncase said:

RefluentBeans said:

ldncase said:

km1500 said:

yes but the reference number means nothing - believe me I have been down this rabbit hole

Next time use RM and get a proper tracking number

No, this is not new to me either! Years ago I had the same experience with a different merchant, but eventually I got the refund successfully.

Of course the number means something. I have another card, and I just typed the reference on Evri's website, it clearly brought up the 2 parcels and their original tracking numbers.

You missed out the point; that was the prepaid return labels offered by the merchant.

Proceed along that line of complaint but I think it’ll be an uphill battle. As others have said you haven’t got a proof of postage. 

Ultimately I think it’ll be a case of the retailers giving you money to make you go away, or they’ll proceed to court and it’s then down to judge to make the judgement whether you’ve kept the parcel and trying your luck, or actually posted it and the risk is the retailers. Hopefully the latter is the way it goes, but these things aren’t always easy to predict. 

No proof of postage??? 



I have made it very clear in my first post that 'I HAVE THE EVRI's  RECEIPT'. It's just the reference number on that card doesn't work, which I can only assume it's either a glitch or that member of staff at Tesco didn't process it correctly! The merchant uses this 'reference number invalid' as an excuse and refuses to refund. However, I am no way responsible for that as 'THE RETUEN LABELS WERE PROVIDED by THE MERCHANT'!

 

And as you said there’s no PROOF that anything is linked to that card. That’s where the issue is right? You have returned multiple parcels, and none of them have been linked to that card. 

I appreciate it’s frustrating, but currently you have no proof that you returned the parcels. You dropped them off and failed to get adequate proof of postage. You didn’t get tracking numbers for the returns either. To the merchant they have no proof you actually posted the parcel back, and can’t even open up an investigation with Evri. 

Like I said they can stick to that line. Hopefully they’ll refund you, but if they don’t you’ve got to your best to prove you did actually send the parcels in court. Currently all you have is a reference number not linked to any returns. That is not proof. 

It’s the issue with cheap services like Evri. For high value items, be sure to select a return service like Royal Mail, which gives you an individual return tracking, or at the very least get the returns barcode. 

Lorian

Track it on the evri site using the number under the barcode on the bottom of the returns label if you have a copy

Okell

RefluentBeans said:

ldncase said:

km1500 said:

yes but the reference number means nothing - believe me I have been down this rabbit hole

Next time use RM and get a proper tracking number

No, this is not new to me either! Years ago I had the same experience with a different merchant, but eventually I got the refund successfully.

Of course the number means something. I have another card, and I just typed the reference on Evri's website, it clearly brought up the 2 parcels and their original tracking numbers.

You missed out the point; that was the prepaid return labels offered by the merchant.

... Ultimately I think it’ll be a case of the retailers giving you money to make you go away, or they’ll proceed to court and it’s then down to judge to make the judgement whether you’ve kept the parcel and trying your luck, or actually posted it and the risk is the retailers. Hopefully the latter is the way it goes, but these things aren’t always easy to predict. 

Perhaps I've misunderstood, but the OP does have proof that he returned the goods, doesn't he?

ldncase said:

km1500 said:

yes the blue card they provide you with the number on it and I believe the barcode has absolutely nothing to do with the tracking number and if you call Evri they have no idea what it is

I don't see you point. The barcode/reference number on the blue card indicates the parcels dropped off, and you can see the tracking status on Evri website...

and 

ldncase said:

I have made it very clear in my first post that 'I HAVE THE EVRI's  RECEIPT'...
 

If I were the OP I'd go back to the seller and demand a refund on the grounds that the seller provided the pre-paid return method.  The argument should be between the seller and evri, not the OP and evri.

And if they don't cough up I'd be preparing to sue them.  The OP has proof that he dropped the parcels off for return.  I can't see the seller persuading a judge that the OP never sent them back if he has proof of return.  If he was trying to scam the seller he wouldn't know in advance that the items would get lost and never get back to the seller...

Also, the OP doesn't say why the items were returned, but if it was a cancellation under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk), then under reg 34(5)(b) he's entitled to a refund from the seller within 14 days of providing evidence of sending the goods back.

RefluentBeans

Okell said:

RefluentBeans said:

ldncase said:

km1500 said:

yes but the reference number means nothing - believe me I have been down this rabbit hole

Next time use RM and get a proper tracking number

No, this is not new to me either! Years ago I had the same experience with a different merchant, but eventually I got the refund successfully.

Of course the number means something. I have another card, and I just typed the reference on Evri's website, it clearly brought up the 2 parcels and their original tracking numbers.

You missed out the point; that was the prepaid return labels offered by the merchant.

... Ultimately I think it’ll be a case of the retailers giving you money to make you go away, or they’ll proceed to court and it’s then down to judge to make the judgement whether you’ve kept the parcel and trying your luck, or actually posted it and the risk is the retailers. Hopefully the latter is the way it goes, but these things aren’t always easy to predict. 

Perhaps I've misunderstood, but the OP does have proof that he returned the goods, doesn't he?

ldncase said:

km1500 said:

yes the blue card they provide you with the number on it and I believe the barcode has absolutely nothing to do with the tracking number and if you call Evri they have no idea what it is

I don't see you point. The barcode/reference number on the blue card indicates the parcels dropped off, and you can see the tracking status on Evri website...

and 

ldncase said:

I have made it very clear in my first post that 'I HAVE THE EVRI's  RECEIPT'...
 

If I were the OP I'd go back to the seller and demand a refund on the grounds that the seller provided the pre-paid return method.  The argument should be between the seller and evri, not the OP and evri.

And if they don't cough up I'd be preparing to sue them.  The OP has proof that he dropped the parcels off for return.  I can't see the seller persuading a judge that the OP never sent them back if he has proof of return.  If he was trying to scam the seller he wouldn't know in advance that the items would get lost and never get back to the seller...

Also, the OP doesn't say why the items were returned, but if it was a cancellation under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk), then under reg 34(5)(b) he's entitled to a refund from the seller within 14 days of providing evidence of sending the goods back.

Even if 2 parcels were dropped off and that blue ticket confirms that, that is not proof of postage if those specific parcels. Whilst it’s always true the proof of postage mostly confirms a specific parcel was sent and gives you the tracking number and recipient but says nothing about the product inside, this ‘proof of postage’ fails to even do that. 

It doesn’t state that 2 parcels were dropped off: 1 for company X and 1 for company Y, or 2 for company X. It literally just states two parcels were dropped off. Not saying for who these parcels were to be returned to. To me that is about as useful as taking a photo of you dropping the parcel into the post box with the recipient names obscured. 

The parcels could be 2 Amazon parcels, or they could be 2 Apple parcels. There is no recipient information, and the reference number hasn’t been activated. That’s not proof of purchase. 

Like I said, I hope the retailers back down, but currently they have no proof that their parcels were sent back, so risk cannot transfer if they aren’t even aware of the risk being transferred! If it gets to court, the OP will have to convince a judge that they did actually send the parcels, but didn’t get adequate tracking information. Because I actually think there’s a compelling argument from the company here. 

sheramber

According to EVRI's help centre

I need my tracking number

Check your inbox

When you create a return order you will receive an e-mail confirmation with your tracking number.

ldncase

Lorian said:

Track it on the evri site using the number under the barcode on the bottom of the returns label if you have a copy

The return labels were the stickers provided inside the parcels. I do not have the tracking numbers(unless I'd had taken pictures), and even the merchant doesn't keep a record of them!
As I said, the receipt number/barcode would bring out tracking of the parcels and their respective tracking numbers.

ldncase

sheramber said:

According to EVRI's help centre

I need my tracking number

Check your inbox

When you create a return order you will receive an e-mail confirmation with your tracking number.

The labels were NOT generated on Evri's website or via some return portal! They were given in the way of stickers inside the parcels.

ldncase

Okell said:

RefluentBeans said:

ldncase said:

km1500 said:

yes but the reference number means nothing - believe me I have been down this rabbit hole

Next time use RM and get a proper tracking number

No, this is not new to me either! Years ago I had the same experience with a different merchant, but eventually I got the refund successfully.

Of course the number means something. I have another card, and I just typed the reference on Evri's website, it clearly brought up the 2 parcels and their original tracking numbers.

You missed out the point; that was the prepaid return labels offered by the merchant.

... Ultimately I think it’ll be a case of the retailers giving you money to make you go away, or they’ll proceed to court and it’s then down to judge to make the judgement whether you’ve kept the parcel and trying your luck, or actually posted it and the risk is the retailers. Hopefully the latter is the way it goes, but these things aren’t always easy to predict. 

Perhaps I've misunderstood, but the OP does have proof that he returned the goods, doesn't he?

ldncase said:

km1500 said:

yes the blue card they provide you with the number on it and I believe the barcode has absolutely nothing to do with the tracking number and if you call Evri they have no idea what it is

I don't see you point. The barcode/reference number on the blue card indicates the parcels dropped off, and you can see the tracking status on Evri website...

and 

ldncase said:

I have made it very clear in my first post that 'I HAVE THE EVRI's  RECEIPT'...
 

If I were the OP I'd go back to the seller and demand a refund on the grounds that the seller provided the pre-paid return method.  The argument should be between the seller and evri, not the OP and evri.

And if they don't cough up I'd be preparing to sue them.  The OP has proof that he dropped the parcels off for return.  I can't see the seller persuading a judge that the OP never sent them back if he has proof of return.  If he was trying to scam the seller he wouldn't know in advance that the items would get lost and never get back to the seller...

Also, the OP doesn't say why the items were returned, but if it was a cancellation under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk), then under reg 34(5)(b) he's entitled to a refund from the seller within 14 days of providing evidence of sending the goods back.

I am the OP.

I've opened claims with PayPal, as well as my card issuers.

ldncase

RefluentBeans said:

Okell said:

RefluentBeans said:

ldncase said:

km1500 said:

yes but the reference number means nothing - believe me I have been down this rabbit hole

Next time use RM and get a proper tracking number

No, this is not new to me either! Years ago I had the same experience with a different merchant, but eventually I got the refund successfully.

Of course the number means something. I have another card, and I just typed the reference on Evri's website, it clearly brought up the 2 parcels and their original tracking numbers.

You missed out the point; that was the prepaid return labels offered by the merchant.

... Ultimately I think it’ll be a case of the retailers giving you money to make you go away, or they’ll proceed to court and it’s then down to judge to make the judgement whether you’ve kept the parcel and trying your luck, or actually posted it and the risk is the retailers. Hopefully the latter is the way it goes, but these things aren’t always easy to predict. 

Perhaps I've misunderstood, but the OP does have proof that he returned the goods, doesn't he?

ldncase said:

km1500 said:

yes the blue card they provide you with the number on it and I believe the barcode has absolutely nothing to do with the tracking number and if you call Evri they have no idea what it is

I don't see you point. The barcode/reference number on the blue card indicates the parcels dropped off, and you can see the tracking status on Evri website...

and 

ldncase said:

I have made it very clear in my first post that 'I HAVE THE EVRI's  RECEIPT'...
 

If I were the OP I'd go back to the seller and demand a refund on the grounds that the seller provided the pre-paid return method.  The argument should be between the seller and evri, not the OP and evri.

And if they don't cough up I'd be preparing to sue them.  The OP has proof that he dropped the parcels off for return.  I can't see the seller persuading a judge that the OP never sent them back if he has proof of return.  If he was trying to scam the seller he wouldn't know in advance that the items would get lost and never get back to the seller...

Also, the OP doesn't say why the items were returned, but if it was a cancellation under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk), then under reg 34(5)(b) he's entitled to a refund from the seller within 14 days of providing evidence of sending the goods back.

Even if 2 parcels were dropped off and that blue ticket confirms that, that is not proof of postage if those specific parcels. Whilst it’s always true the proof of postage mostly confirms a specific parcel was sent and gives you the tracking number and recipient but says nothing about the product inside, this ‘proof of postage’ fails to even do that. 

It doesn’t state that 2 parcels were dropped off: 1 for company X and 1 for company Y, or 2 for company X. It literally just states two parcels were dropped off. Not saying for who these parcels were to be returned to. To me that is about as useful as taking a photo of you dropping the parcel into the post box with the recipient names obscured. 

The parcels could be 2 Amazon parcels, or they could be 2 Apple parcels. There is no recipient information, and the reference number hasn’t been activated. That’s not proof of purchase. 

Like I said, I hope the retailers back down, but currently they have no proof that their parcels were sent back, so risk cannot transfer if they aren’t even aware of the risk being transferred! If it gets to court, the OP will have to convince a judge that they did actually send the parcels, but didn’t get adequate tracking information. Because I actually think there’s a compelling argument from the company here. 

I am the OP. Thanks for understanding my actual problems here. But I need to point out a few things:

*I've had returned parcels to the merchants via these free Evri stickers. This barcode number invalid case scenario isn't unusual. As I mentioned, I believe it's either a glitch or a mistake made by the parcelshop staff. Based on my experiences, other merchants would just grant me the refund if I have the proof of postage. I was told by CS from other companies that Evri's blue card is problematic and the reference number invalid is kinda common.

Yes, the merchant can argue that the blue receipt is a random one and doesn't indicate anything. But the customer wouldn't have got it in the first place if he or she didn't send anything. 

*My past experiences would be a solid supporting material. I didn't have a problem before till this May or June, After that, I'd returned 4-6 orders back to them. Literally, I needed to chase the refund every single time by sending the picture of the blue card to them! There are mails proving that this merchant never organised the refunds unless I asked for that. I normally chase my return status like a month after sending it back, as I'm aware some retailers are slowing in processing, But come on, 4-6 orders, this merchant never issued the refund unless I contacted them!

Experiences from other users. This merchant has around 1.5 star on Trustpilot, people have similar orders missing, refund unissued problems lately. As I was told by their CS, they've had changed the warehouses and logistic, so it's a bit chaotic from the side too.

Also, shared experiences of this blue card number doesn't work might help too.  You could easily find too many articles about it by just googling.

*No matter what, I did not choose the courier to send the orders back. I merely used the labels insides the parcels. And the return method has been proved by other users that it's not super reliable. So, if you talk about taking up to court. This could help.