Water bill doubled ‘based on usage’, can I appeal/dispute?

bamme89

So my water bill doubled from £20 to almost £40, the letter says ‘based on my usage’ but my usage has not changed.

Does anyone know how they truly calculate this? Can I appeal it or dispute it? 

GingerTim

Has your water company recently put their prices up? 

subjecttocontract

Presumably you have a water meter ? In my case they read the meter every 6 months so know my water consumption and base the bill going forward on that consumption ......simples.

Robin9

Unless you have a water meter you can't tell -   perhaps you have that steadily running leak from the toilet cistern into the pan or a broken pipe in your garden.

QrizB

bamme89 said:

So my water bill doubled from £20 to almost £40, the letter says ‘based on my usage’ but my usage has not changed.

If it's "bsed on your usage", there will be meter readings given. How do they compare with previous periods?

bamme89

Thanks for your input all I appreciate it - I was confused as my water usage has increased by 9.25% but the bill has increased by 83.33%, but what it actually was was an adjustment in my direct debit based on being in arrears since the last monthly payment was calculated last year, it was too low. I still can't believe it costs this much. Is anyone else paying this much?

QrizB

bamme89 said:

 I still can't believe it costs this much. Is anyone else paying this much?

My water bill, for supply and sewage, I'd about £30 a month but I don't have any arrears.

Yours doesn't seem unusual.

aussie_in_wales

After trying twice to get a water meter installed by Welsh Water I apparently can't have one...no idea really why. So they estimate my bills. I live alone and am not a big user but still have to pay £366 this year which is £30.50 a month. In my previous house where I had a meter I paid about £18/month.

bamme89

might start collecting rainwater at this rate (lol)!! thank you everyone for your help