Energy Switch Guarantee - clear as mud

jamei305

ArbitraryRandom said:

jamei305 said:

I expect a handout because that's what the market regulator states that I should expect.

Compensation in such circumstances incentivises companies to perform better. The more people that assert their right to compensation, the more money that badly performing companies have to pay out, and the better incentivised they are to perform.

Meekly accepting bad performance isn't some sort of worthy social good.

Which is why I highlighted in this specific case the 5 day voluntary commitment doesn't refer to compensation and the regulator (and regulations) state you are entitled to compensation after 15 days. 

You are unhappy about this... understandably... but that doesn't mean the companies in question are doing anything wrong by committing to do things faster for customers than they are strictly required. 

I'm not unhappy about it at all. What I'm unhappy about is the confusing and apparently contradictory information provided about expected service standards, guarantees and compensation to consumers with respect to switching, examples of which I highlighted in my opening post.