Energy Switch Guarantee - clear as mud

born_again

Bendo said:

I've just started my switch to Octopus. Was happy to see they think they can get through switch done in just 2 days.

They did for me.
EonNext > Octopus.

Always interesting that OP mentions guarantee & compensation..

Bendo

born_again said:

Bendo said:

I've just started my switch to Octopus. Was happy to see they think they can get through switch done in just 2 days.

They did for me.
EonNext > Octopus.

Always interesting that OP mentions guarantee & compensation..

Mine the same route (well from Sainsburys but it's the same source effectively)  so that bodes well.

Fix finishes on the 5th so getting onto Octopus makes it easier to compare what historic tracker / agile bills would have been.

jamei305

born_again said:

Bendo said:

I've just started my switch to Octopus. Was happy to see they think they can get through switch done in just 2 days.

They did for me.
EonNext > Octopus.

Always interesting that OP mentions guarantee & compensation..

Why is it interesting? I started my switch from EDF to Octopus two weeks ago and progress has been poor. I've consequently spent some time chasing it that I'd rather not have, so £30 would seem reasonable per Ofgem's reasoning for such compensation.

MultiFuelBurner

I am going to make a prediction that this is EDF's fault they do appear to come across as useless on this forum......

born_again

jamei305 said:

born_again said:

Bendo said:

I've just started my switch to Octopus. Was happy to see they think they can get through switch done in just 2 days.

They did for me.
EonNext > Octopus.

Always interesting that OP mentions guarantee & compensation..

Why is it interesting? I started my switch from EDF to Octopus two weeks ago and progress has been poor. I've consequently spent some time chasing it that I'd rather not have, so £30 would seem reasonable per Ofgem's reasoning for such compensation.

Interesting as it mentions "Compensation"

We seem to have a culture that expect to see a handout when things do not go as expected.

MultiFuelBurner

born_again said:

jamei305 said:

born_again said:

Bendo said:

I've just started my switch to Octopus. Was happy to see they think they can get through switch done in just 2 days.

They did for me.
EonNext > Octopus.

Always interesting that OP mentions guarantee & compensation..

Why is it interesting? I started my switch from EDF to Octopus two weeks ago and progress has been poor. I've consequently spent some time chasing it that I'd rather not have, so £30 would seem reasonable per Ofgem's reasoning for such compensation.

Interesting as it mentions "Compensation"

We seem to have a culture that expect to see a handout when things do not go as expected.

That is sadly true, an Americanism that has crossed the pond. No win no fee 🥲

jamei305

born_again said:

jamei305 said:

born_again said:

Bendo said:

I've just started my switch to Octopus. Was happy to see they think they can get through switch done in just 2 days.

They did for me.
EonNext > Octopus.

Always interesting that OP mentions guarantee & compensation..

Why is it interesting? I started my switch from EDF to Octopus two weeks ago and progress has been poor. I've consequently spent some time chasing it that I'd rather not have, so £30 would seem reasonable per Ofgem's reasoning for such compensation.

Interesting as it mentions "Compensation"

We seem to have a culture that expect to see a handout when things do not go as expected.

I expect a handout because that's what the market regulator states that I should expect.

Compensation in such circumstances incentivises companies to perform better. The more people that assert their right to compensation, the more money that badly performing companies have to pay out, and the better incentivised they are to perform.

Meekly accepting bad performance isn't some sort of worthy social good.

Mobtr

If you’re leaving EDF it could be that you have migrated onto their new system recently which means you can’t change suppliers  for 28 days as mentioned in the first answer you were given. 

Gerry1

jamei305 said:

born_again said:

jamei305 said:

born_again said:

Bendo said:

I've just started my switch to Octopus. Was happy to see they think they can get through switch done in just 2 days.

They did for me.
EonNext > Octopus.

Always interesting that OP mentions guarantee & compensation..

Why is it interesting? I started my switch from EDF to Octopus two weeks ago and progress has been poor. I've consequently spent some time chasing it that I'd rather not have, so £30 would seem reasonable per Ofgem's reasoning for such compensation.

Interesting as it mentions "Compensation"

We seem to have a culture that expect to see a handout when things do not go as expected.

Compensation in such circumstances incentivises companies to perform better. The more people that assert their right to compensation, the more money that badly performing companies have to pay out, and the better incentivised they are to perform.

Good point, because the better companies that invest in good quality staff, training, customer service etc can be undermined by unfair competition from cowboys who undercut them by skimping on these items.

At long last Premium Rate phone numbers have been banned for Customer Service use, but this needs to go further.  Even Basic Rate 01/02/03 numbers can be prohibitively expensive when called from mobiles (e.g. 3 PAYG charges 35p/min), so dozy Ofgem should mandate that all CS numbers are 080, hence toll-free.  The justification is that customers should seldom need to call if the company and its website are well run.

ArbitraryRandom

jamei305 said:

born_again said:

jamei305 said:

born_again said:

Bendo said:

I've just started my switch to Octopus. Was happy to see they think they can get through switch done in just 2 days.

They did for me.
EonNext > Octopus.

Always interesting that OP mentions guarantee & compensation..

Why is it interesting? I started my switch from EDF to Octopus two weeks ago and progress has been poor. I've consequently spent some time chasing it that I'd rather not have, so £30 would seem reasonable per Ofgem's reasoning for such compensation.

Interesting as it mentions "Compensation"

We seem to have a culture that expect to see a handout when things do not go as expected.

I expect a handout because that's what the market regulator states that I should expect.

Compensation in such circumstances incentivises companies to perform better. The more people that assert their right to compensation, the more money that badly performing companies have to pay out, and the better incentivised they are to perform.

Meekly accepting bad performance isn't some sort of worthy social good.

Which is why I highlighted in this specific case the 5 day voluntary commitment doesn't refer to compensation and the regulator (and regulations) state you are entitled to compensation after 15 days. 

You are unhappy about this... understandably... but that doesn't mean the companies in question are doing anything wrong by committing to do things faster for customers than they are strictly required.