Compensation for lost day of holiday due to NATS disruption

eskbanker

Westin said:

I would see and interpret the refund on unused services to apply to say a curtailment of a holiday. An example perhaps of a hurricane due in a resort and the hotel/tour operator moving guests and perhaps an early flight home, or a cruise line ending a cruise early due to a technical fault.

Just my opinion of course but I don’t see the regulation applies in the case of a delayed arrival and one known at short notice. Parties not to blame. I also suspect if TUI told and cancelled the first night of a guest’s stay, many would be even more unhappy if they turned up after a delayed flight only to find their room not available immediately.

I suspect TUI would argue and stand their ground on this.  I guess however nothing to stop the OP trying to make a claim.

It's not about 'refund on unused services' as such, or curtailment, the relevant clauses in the PTRs specifically relate to changes made "before the start of the package".

Having said that, I wouldn't necessarily disagree with your view that TUI may resist a price reduction, but don't see a valid legal reason for them to do so, regardless of the fact that it's not their fault!