Problems with Hikvision CCTV system just before first year.

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Comments

  • Jonboy_1984
    Jonboy_1984 Posts: 1,219 Forumite
    First Post First Anniversary Name Dropper Combo Breaker
    Something to just be aware of is that if you have declared CCTV (or alarms) to an insurance company to obtain lower premiums, it may need regular/annual proof of servicing/testing for you to stay fully covered.
  • ImranQ
    ImranQ Posts: 166 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    ImranQ said:
    OK So earlier today I had sent an email asking for the lock code which he did send a short time later. However when I entered the code into the box it did work but it needed the admin password to make changes to the settings. 
    I then requested the password and he did send me the password but said he was immediately cancelling the contract!  :D 
    I have spent the whole day reconfiguring the NVR networking/wireless range extender attached to the NVR and managed to get it all working! I also changed the lock code, password and registered email so I am now free!
    Thank-you all for any help.
    that's good.  Are you certain you're not liable for an annual maintenance charge, though?  From what you've posted it's possible that you are, but without seeing the full contract I don't know.
    100% sure. I have bought the system outright. He said the maintenance was optional and also replied to me today with:

    Don’t worry I’ll cancel the contract with immediate effect. 

    There is a subscription fee for Hik Connect which I have to pay. 

    Funnily enough I never asked him to cancel. All I said to him was that I needed to have the passwords regardless of whether I had a maintenance contract with him or not as I owned the system. 

    The second line in his reply is BS tho because HIKVision said there was no charge by Hik - it was all between the client and installer.


  • ImranQ
    ImranQ Posts: 166 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    Something to just be aware of is that if you have declared CCTV (or alarms) to an insurance company to obtain lower premiums, it may need regular/annual proof of servicing/testing for you to stay fully covered.
    Good point - thanks. At the moment, I havent declared the CCTV. 
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 13,950 Forumite
    First Anniversary First Post Name Dropper
    ImranQ said:
    ImranQ said:
    OK So earlier today I had sent an email asking for the lock code which he did send a short time later. However when I entered the code into the box it did work but it needed the admin password to make changes to the settings. 
    I then requested the password and he did send me the password but said he was immediately cancelling the contract!  :D 
    I have spent the whole day reconfiguring the NVR networking/wireless range extender attached to the NVR and managed to get it all working! I also changed the lock code, password and registered email so I am now free!
    Thank-you all for any help.
    that's good.  Are you certain you're not liable for an annual maintenance charge, though?  From what you've posted it's possible that you are, but without seeing the full contract I don't know.
    100% sure. I have bought the system outright. He said the maintenance was optional and also replied to me today with:

    Don’t worry I’ll cancel the contract with immediate effect. 

    There is a subscription fee for Hik Connect which I have to pay. 

    Funnily enough I never asked him to cancel. All I said to him was that I needed to have the passwords regardless of whether I had a maintenance contract with him or not as I owned the system. 

    The second line in his reply is BS tho because HIKVision said there was no charge by Hik - it was all between the client and installer.


    Hmm, just be careful and keep an eye on your account.  If the purchase was registered to him, he may still be able to cancel the account even though you've changed the email address on it.

    And the second line might not be false.  There might be no B2C charge by Hik, but there may well be a B2B charge he was paying.  Hik don't have to tell you about the terms they have with their business customers/installers.
  • ImranQ
    ImranQ Posts: 166 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    100% sure. I have bought the system outright. He said the maintenance was optional and also replied to me today with:

    Don’t worry I’ll cancel the contract with immediate effect. 

    There is a subscription fee for Hik Connect which I have to pay. 

    Funnily enough I never asked him to cancel. All I said to him was that I needed to have the passwords regardless of whether I had a maintenance contract with him or not as I owned the system. 

    The second line in his reply is BS tho because HIKVision said there was no charge by Hik - it was all between the client and installer.


    Hmm, just be careful and keep an eye on your account.  If the purchase was registered to him, he may still be able to cancel the account even though you've changed the email address on it.

    And the second line might not be false.  There might be no B2C charge by Hik, but there may well be a B2B charge he was paying.  Hik don't have to tell you about the terms they have with their business customers/installers.
    Good points - Thanks. Will keep an eye out.
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