YBS ISA Transfer out delays

getting_close

Opened a Shawbrook ISA end of August, completed an online request to transfer the full ISA from YBS.
First attempt, only this years contributions transferred by YBS.
Second attempt account balance transferred less this years contributions.
Still trying to complete the transfer of this years contributions along with closing interest.

Raised a complaint with YBS after getting no where on the phone with them.
Last weeks call to YBS, they said their IT department needed to contact Shawbrook about some issue.
Todays call, they now say the transfer has to be completed manually due to an IT glitch their side and can't give a time to complete the transfer.
As for the complaint raised, they have an 8 week time scale to respond!. 
Checking with Shawbrook, they claim each time the have submitted request for a full transfer of the account.
Never had this trouble with any ISA transfer in the past

soulsaver

YBS are having IT problems seemingly connected to their web 'upgrade'. 

Unlikely to be Shawbrook IMO, they did a transfer from my S&S isa in 3 working days inc emailing them the 'wet' signature.

bristolleedsfan

soulsaver said:

Unlikely to be Shawbrook IMO, they did a transfer from my S&S isa in 3 working days inc emailing them the 'wet' signature.

I have had two successful transfers from YBS to Shawbrook, + two other transfers out from YBS all done within about 3 working days

3rd ISA transfer from YBS to Shawbrook,this was reply from YBS when I asked  why that transfer had not taken place, I have not as yet contacted Shawbrook due to being happy to stretch out start of fixed rate term

Thank you for your message. I apologise for not responding to your second query. I have looked at your account and I can see that the ISA team have left a note to say there was a BACS issue and that the ISA team have emailed Shawbrook to re-request the funds from us as it failed. The email was sent on the 11th August 2023.If we could use the same request again then we would do this for you however you will need to request the funds again. I am sorry if this causes you any inconvenience and I hope the transfer goes through for you this time

getting_close

getting_close said:

Opened a Shawbrook ISA end of August, completed an online request to transfer the full ISA from YBS.
First attempt, only this years contributions transferred by YBS.
Second attempt account balance transferred less this years contributions.
Still trying to complete the transfer of this years contributions along with closing interest.

Raised a complaint with YBS after getting no where on the phone with them.
Last weeks call to YBS, they said their IT department needed to contact Shawbrook about some issue.
Todays call, they now say the transfer has to be completed manually due to an IT glitch their side and can't give a time to complete the transfer.
As for the complaint raised, they have an 8 week time scale to respond!. 
Checking with Shawbrook, they claim each time the have submitted request for a full transfer of the account.
Never had this trouble with any ISA transfer in the past

Latest today from Shawbrook is they are unable to complete the transfer-and to get in touch with YBS. Really starting to try my patience dealing with YBS. Its a minimum of 30minutes trying to get through to them on the phone and seemingly getting no where at each conversation.

xylophone

First attempt, only this years contributions transferred by YBS.
Second attempt account balance transferred less this years contributions.

That seems clear enough.

Still trying to complete the transfer of this years contributions along with closing interest.

Do you mean that all money in the account has now been transferred except the closing interest?

getting_close

xylophone said:

First attempt, only this years contributions transferred by YBS.
Second attempt account balance transferred less this years contributions.

That seems clear enough.

Still trying to complete the transfer of this years contributions along with closing interest.

Do you mean that all money in the account has now been transferred except the closing interest?

Sorry i did not make it clear.
With the second transfer, YBS transferred the balance but retained the equivalent amount of this years contributions in the ISA account.
So the ISA account with YBS still has this years contributions and outstanding interest to be transferred out to Shawbrook.
Why YBS made the transfers in this way I have no idea, and it looks as if YBS have no idea after repeatedly requesting why.

Beddie

I transferred some of a Cash ISA out of YBS into a Virgin Money fixed without any issues last month, took about 5 days tops.

bristolleedsfan

getting_close said:

getting_close said:

Opened a Shawbrook ISA end of August, completed an online request to transfer the full ISA from YBS.
First attempt, only this years contributions transferred by YBS.
Second attempt account balance transferred less this years contributions.
Still trying to complete the transfer of this years contributions along with closing interest.

Raised a complaint with YBS after getting no where on the phone with them.
Last weeks call to YBS, they said their IT department needed to contact Shawbrook about some issue.
Todays call, they now say the transfer has to be completed manually due to an IT glitch their side and can't give a time to complete the transfer.
As for the complaint raised, they have an 8 week time scale to respond!. 
Checking with Shawbrook, they claim each time the have submitted request for a full transfer of the account.
Never had this trouble with any ISA transfer in the past

Latest today from Shawbrook is they are unable to complete the transfer-and to get in touch with YBS. 

I received same response today LOL

Two days ago Shawbrook replied saying they had not heard anything from YBS, ( was for Shawbrook to chase)  said transfer in instruction was still live and it could re-submit funds request to YBS, asked me to confirm £1000 was part transfer rather than whole transfer, I replied immediately to which I received todays response.

I have replied to  Shawbrook asking if they have re-submitted funds request to YBS.


YBS response to me before I contacted Shawbrook

Thank you for your message. I apologise for not responding to your second query. I have looked at your account and I can see that the ISA team have left a note to say there was a BACS issue and that the ISA team have emailed Shawbrook to re-request the funds from us as it failed. The email was sent on the 11th August 2023.If we could use the same request again then we would do this for you however you will need to request the funds again. I am sorry if this causes you any inconvenience and I hope the transfer goes through for you this time

getting_close

Shawbrook asked me on Saturday (7/10/23) to download and complete a paper ISA transfer form and return it via email and they would use this to request the balance of the outstanding ISA to be transferred to them from YBS. The form was completed and emailed back to them same day. 
Still waiting forYBS to get back to me on the complaint I made to them regarding delays and lack of communications from them. Did miss a call from a Leeds number late last week but they didn’t leave any message so no idea if this was YBS or not trying to contact me.

getting_close

The saga continues.
Seems that YBS declined the paper transfer request.
I contacted them last week and first told the transfer was in progress, told them they had declined it yet again.
Then told it was declined due to insufficient funds???. I queried this and they back tracked and told to contact Shawbrook and ask them to contact YBS. And to cap the call off they said I shouldn't have to be doing all the running around with this, it should be Shawbrook.
Spoke to Shawbrook and explained above-they completed another electronic transfer, saying it needed to be completed in a particular way for YBS and sent it off-didn't seem interested contacting YBS.
Received on the 15th. another message from YBS that they had received the transfer instruction-just waiting for the next step.

bristolleedsfan

We can all agree Shawbrook are fantastic when automatic process happens with nothing going awry, it is how companies deal when things do not go smoothly, Shawbrook are supposed to be managing the transfers and chasing/communicating with existing provider.

My sage continues, following on from earlier posts.

11.10.23 Shawbrook next idea was to tell me needed roll number in order to re-submit transfer form, I replied confirming all info on transfer in form including reference/roll number was correct re-stating roll number.

16th October Shawbrook stated had re-submitted transfer in form to YBS.

24th October Shawbrook message saying again unable to proceed with ISA transfer contact existing provider for more info.(nothing from YBS to say they received transfer request)

So i guess my next communication to Shawbrook might be best to mention YBS  need transfer form to be completed in a particular way