Ryanair App message scam

Bozzywozzy

Not compensation for a delay but I wondered if anyone else has been the victim of this obvious Ryanair scam. I travelled to Dublin for the day in March with a friend, and was trying to check in on the App the night before at 10pm when I received a message advising "one or more passengers on this booking can't use our Mobile Boarding Pass, these passengers must print it from our website." This stopped me in my tracks, and as I didn't have access to a printer, I decided I had no option but to check in at the airport next morning. (Rightly or wrongly, I wasn't aware of the £55 charge as I have always checked in online, as would have happened this time if the message had not appeared.) I got hit with £110 charge for the two tickets at the airport - they issued me with two boarding passes and guess what - they both also appeared on the App. As soon as we arrived in Dublin, I tried to check the return flight and the same message appeared - photo below. This time I ignored it and both boarding passes appeared in the App. I have disputed this through AviationADR which is a complete waste of time. After 6 months, they found in favour of Ryanair, stating I had offered no evidence of trying to contact Ryanair - this despite the fact that from 10pm when I was checking-in, and 7am when we flew, the offices are closed! It is clearly a scam but there is no way of contacting Aviation ADR to get them to explain how they can possibly find in favour of Ryanair. Has anyone else had this issue?

la531983

Has any reason ever been given as to why someone wouldnt be able to use the boarding pass from the app and it muct be printed?  If there is a legitimate reason then that isnt a "scam", they would want everyone using the app if at all possible.

Bozzywozzy

They have given no reason at all, nor an explanation as to why the message appeared. It appeared when I checked-in for the return flight also, but I ignored this, proceeded, and both boarding passes appeared, which suggests to me the statement is untrue