Enter Letters on dial pad

Le_Kirk

Assuming you can see what you enter, every successive "hit" of the keypad should result in (assuming you are using the number "2") A, B, C, a, b, c, 2 and for "3" it's D, E, F, d, e, f, 3.etc.

la531983

Le_Kirk said:

Assuming you can see what you enter, every successive "hit" of the keypad should result in (assuming you are using the number "2") A, B, C, a, b, c, 2 and for "3" it's D, E, F, d, e, f, 3.etc.

And again, the correct tracking number has NO letters in it, so the OP needs to ask whoever sent the parcel for a 16 digit NUMERIC only number. If delivery has already been attempted, it's an 8 digit number, again with no letters. 

Mobile phones these days don't have numeric keypads with letters hard printed below the numbers in the same way they did in the 90s and 00s, go and ask a school kid now what number the letter F corresponds to on a mobile, it would be a very very odd setup whereby you have to do as you stated above, imagine the explanation that would be needed on the automated line. I can't imagine a single parcel company does.

And that's ignoring how it would confuse the system, if someone pressed the 3 key thrice does the IVR read it as an F or 333?

flaneurs_lobster

Think that the OP might have to double check that the parcel is actually via EVRI. I seem to remember that they are pretty much impossible to contact by phone.

There's no chance that this is a random text/email saying you have a package and will have to ring them to pay some money to release it?