Payment refused

Bigwheels1111

Murphybear said:

Oh dear 

It seems that this hasn’t been resolved  

After assuring me on the online chat (a real person, not the computer) that my order had gone through it has decided that my card has been rejected.  I deleted my card from my Amazon account and reinstalled but it is still rejected

I tried leaving my phone number for a callback but got a message saying this service wasn’t working so I phoned them

After a long call she suggested I delete the card and reinstall it so I did it again.
She  said my order would go through

After another hour I got an email from Amazon saying my card had been declined and had a long list of things for me to check such as expiry date, correct details, card limit, you get the idea

I responded saying everything was correct, card in date, details correct, debit card so no limit unless I exceed my balance which I didn’t and I emphasised that my bank has assured me they have not blocked it.  

Sorry this turned into a rant but I am so cross I’m spitting feathers

I emphasised twice that my bank have checked and assure me there’s no problem with my account so, grrr, grrr, grr

My husband let me put his card on Amazon (bless him ) for a one off payment so hopefully Amazon will sort it out

I love to complain, but this is not Amazon for a change. Well not to my knowledge.
This week I set up 7 S&S orders.
Every payment was made with my Chase card.
Each payment made me confirm the payment in the Chase app for £0.00p.
I will update everyone just before or around the 7th of October.
I got a £25 goodwill gesture from Chase last month as was second month in a row that all my payments were rejected etc.

COIAHLGW

This isn't the end of the world.   Previous advice has been to use another account or your husband's account, and hopefully the order placed via your husband's account has gone through.  It is always good to have a second account anyway and does not take long nowadays to transfer funds.

I had a problem similar to this with Costco and turns out in the end it was the product availability rather than the card itself.  Even though the web site showed the product as available, it really wasn't - but looked like a payment decline each time.

Murphybear

It’s got weirder.  I’ve got 2 more “payment declined” emails but haven’t ordered anything else  . Plus I’ve also had a payment declined when trying to set up Apple Pay.  I’m thinking about getting a new debit card, it will have a different number and expiry date 

some good news, the item I bought using him indoor’s  card has arrived.  

Murphybear

dealyboy said:

Murphybear said:

Hi

im not sure if this the right place to post this.

I have an Amazon account, had it for years.  I buy loads of things from them and never had a problem until now.  I have just ordered 2 different items for small amounts and it keeps saying “payment declined”

I checked my bank account, there’s been no unauthorised payments from it,  no large pending DDs or SOs and I haven’t reported a problem. I have a decent balance as well.  It’s not a new account with Amazon and I haven’t upset them as far as I am aware.  As I said, I order a lot of things and never returned anything, never reported anything that hasn’t turned up and only had to contact them once about an item that cost less than £8.  I got one of those chatbots (I think that’s what it’s called) which drove me mad and they eventually put me through to a person.

So, as far as I can see there’s no problem with my Amazon account and no problem with my bank.   

Does anyone have an idea what the problem could be? 

I’m going into the bank today to see if they can help but the Amazon Help details say the bank won’t be able to tell me why my payment was declined.    

I do have an account with a different bank but I rarely use it in and  there’s only £2 in it 

Thanks for reading

Hello Murphybear ...
Just a note for future reference. You can get a callback from UK Customer Service straightaway by selecting 'Customer Service' from the top and selecting 'no' or 'other' from options presented until you are offered a telephone call. I have found that they are interested and helpful.

I tried to get a callback and got a message “callback is not working” or something like that.  I suspect they are swamped at the moment 

dealyboy

Murphybear said:

dealyboy said:

Murphybear said:

Hi

im not sure if this the right place to post this.

I have an Amazon account, had it for years.  I buy loads of things from them and never had a problem until now.  I have just ordered 2 different items for small amounts and it keeps saying “payment declined”

I checked my bank account, there’s been no unauthorised payments from it,  no large pending DDs or SOs and I haven’t reported a problem. I have a decent balance as well.  It’s not a new account with Amazon and I haven’t upset them as far as I am aware.  As I said, I order a lot of things and never returned anything, never reported anything that hasn’t turned up and only had to contact them once about an item that cost less than £8.  I got one of those chatbots (I think that’s what it’s called) which drove me mad and they eventually put me through to a person.

So, as far as I can see there’s no problem with my Amazon account and no problem with my bank.   

Does anyone have an idea what the problem could be? 

I’m going into the bank today to see if they can help but the Amazon Help details say the bank won’t be able to tell me why my payment was declined.    

I do have an account with a different bank but I rarely use it in and  there’s only £2 in it 

Thanks for reading

Hello Murphybear ...
Just a note for future reference. You can get a callback from UK Customer Service straightaway by selecting 'Customer Service' from the top and selecting 'no' or 'other' from options presented until you are offered a telephone call. I have found that they are interested and helpful.

I tried to get a callback and got a message “callback is not working” or something like that.  I suspect they are swamped at the moment 

Hi @Murphybear ...
The last time I got a callback was on the 15th Sept. I've just checked and it's the same geographical number for  my recent callbacks. I'll try giving it a call and see if I can speak to someone and ask if I can publish the number.

Edit: they do not accept incoming calls on the number.

Regarding the Chase debit card declines. I have had no problems with it apart from having to switch on my smartphone, establish a working wifi connection and then logging in to the app, this usually takes about 7 minutes out of the 8 allowed. Because it's such a faff I've been using my Tesco credit card recently with no payment problems.