Payment refused

Murphybear
Murphybear Posts: 7,248
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edited 22 September 2023 at 4:23AM in Budgeting & bank accounts
Hi

im not sure if this the right place to post this.

I have an Amazon account, had it for years.  I buy loads of things from them and never had a problem until now.  I have just ordered 2 different items for small amounts and it keeps saying “payment declined”

I checked my bank account, there’s been no unauthorised payments from it,  no large pending DDs or SOs and I haven’t reported a problem. I have a decent balance as well.  It’s not a new account with Amazon and I haven’t upset them as far as I am aware.  As I said, I order a lot of things and never returned anything, never reported anything that hasn’t turned up and only had to contact them once about an item that cost less than £8.  I got one of those chatbots (I think that’s what it’s called) which drove me mad and they eventually put me through to a person.

So, as far as I can see there’s no problem with my Amazon account and no problem with my bank.   

Does anyone have an idea what the problem could be? 

I’m going into the bank today to see if they can help but the Amazon Help details say the bank won’t be able to tell me why my payment was declined.   :D 

I do have an account with a different bank but I rarely use it in and  there’s only £2 in it 

Thanks for reading
«1

Comments

  • Re-input your card details or try an alternative card. It happens occasionally.
  • wmb194
    wmb194 Posts: 3,131
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    Hi

    im not sure if this the right place to post this.

    I have an Amazon account, had it for years.  I buy loads of things from them and never had a problem until now.  I have just ordered 2 different items for small amounts and it keeps saying “payment declined”

    I checked my bank account, there’s been no unauthorised payments from it,  no large pending DDs or SOs and I haven’t reported a problem. I have a decent balance as well.  It’s not a new account with Amazon and I haven’t upset them as far as I am aware.  As I said, I order a lot of things and never returned anything, never reported anything that hasn’t turned up and only had to contact them once about an item that cost less than £8.  I got one of those chatbots (I think that’s what it’s called) which drove me mad and they eventually put me through to a person.

    So, as far as I can see there’s no problem with my Amazon account and no problem with my bank.   

    Does anyone have an idea what the problem could be? 

    I’m going into the bank today to see if they can help but the Amazon Help details say the bank won’t be able to tell me why my payment was declined.   :D 

    I do have an account with a different bank but I rarely use it in and  there’s only £2 in it 

    Thanks for reading
    It happens sometimes. Just try another card.
  • Murphybear
    Murphybear Posts: 7,248
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    Thanks for the responses. As I said I have another card with no funds on it, I’ll get some transferred asap. Alternatively I’ll get my husband to put his card details on it  :D

    I don’t think it’s the bank as I’ve just ordered something for £250 from a different seller and it went through straight away 
  • dealyboy
    dealyboy Posts: 1,691
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    Hi

    im not sure if this the right place to post this.

    I have an Amazon account, had it for years.  I buy loads of things from them and never had a problem until now.  I have just ordered 2 different items for small amounts and it keeps saying “payment declined”

    I checked my bank account, there’s been no unauthorised payments from it,  no large pending DDs or SOs and I haven’t reported a problem. I have a decent balance as well.  It’s not a new account with Amazon and I haven’t upset them as far as I am aware.  As I said, I order a lot of things and never returned anything, never reported anything that hasn’t turned up and only had to contact them once about an item that cost less than £8.  I got one of those chatbots (I think that’s what it’s called) which drove me mad and they eventually put me through to a person.

    So, as far as I can see there’s no problem with my Amazon account and no problem with my bank.   

    Does anyone have an idea what the problem could be? 

    I’m going into the bank today to see if they can help but the Amazon Help details say the bank won’t be able to tell me why my payment was declined.   :D 

    I do have an account with a different bank but I rarely use it in and  there’s only £2 in it 

    Thanks for reading
    Hello Murphybear ...
    Just a note for future reference. You can get a callback from UK Customer Service straightaway by selecting 'Customer Service' from the top and selecting 'no' or 'other' from options presented until you are offered a telephone call. I have found that they are interested and helpful.
  • Flugelhorn
    Flugelhorn Posts: 5,427
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    I have a "subscribe and save" order on Amazon and every time it comes up the bank decline it and want me to confirm I really mean it. 
  • Murphybear
    Murphybear Posts: 7,248
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    I called into my bank this morning and told them about the problem.  They confirm there was nothing wrong with my account and they hadn’t blocked any payments.

    I’ve just had an online chat with Amazon, they had a look at my account and said the orders had now gone through and would speed up the deliveries.  They also said I shouldn’t have any problems in the future  :D  I have been lucky over the years, never had any banking or Amazon problems so, fingers crossed.  I realised that, although I have another bank account, I haven’t had a card for years so I don’t have a security number to use.  

    I still don’t know what the problem was, maybe this is one of those sleeping dogs that’s it’s best to let lie.  
  • My Chase card keeps getting declined for S&S on Amazon.
    At the beginning of the month I get the warning.
    I go in and resend the payment.
    Now this month Amazon have asked me to confirm in the Chase app so might be sorted, Who knows.
  • macy08
    macy08 Posts: 58
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    My Chase card keeps getting declined for S&S on Amazon.
    At the beginning of the month I get the warning.
    I go in and resend the payment.
    Now this month Amazon have asked me to confirm in the Chase app so might be sorted, Who knows.
    Same for me.  Been working since last year no problem, but keeps being declined in the last few months. Chase and Amazon both say no problems their end. 
  • Murphybear
    Murphybear Posts: 7,248
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    edited 23 September 2023 at 9:52PM
    Oh dear 

    It seems that this hasn’t been resolved :disappointed: 

    After assuring me on the online chat (a real person, not the computer) that my order had gone through it has decided that my card has been rejected.  I deleted my card from my Amazon account and reinstalled but it is still rejected

    I tried leaving my phone number for a callback but got a message saying this service wasn’t working so I phoned them

    After a long call she suggested I delete the card and reinstall it so I did it again.
    She  said my order would go through

    After another hour I got an email from Amazon saying my card had been declined and had a long list of things for me to check such as expiry date, correct details, card limit, you get the idea

    I responded saying everything was correct, card in date, details correct, debit card so no limit unless I exceed my balance which I didn’t and I emphasised that my bank has assured me they have not blocked it.  

    Sorry this turned into a rant but I am so cross I’m spitting feathers

    I emphasised twice that my bank have checked and assure me there’s no problem with my account so, grrr, grrr, grr

    My husband let me put his card on Amazon (bless him :)) for a one off payment so hopefully Amazon will sort it out
  • xylophone
    xylophone Posts: 43,891
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    Sorry this turned into a rant but I am so cross I’m spitting feathers

    Nobody could be surprised that you are cross - this is very poor service.


    https://www.complaintsdepartment.co.uk/amazon-uk/

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