Switch being rejected - Due to EDF System Changes

born_again

dunstonh said:

badmemory said:

If you are with the same supplier their internal processes should not prevent you from your right to switch.  If they felt like it they could do this on a daily basis.  Yes I know they wouldn't but if anyone wanted to switch providers they could stop them every time by changing something on their systems.  It would not be difficult to do.

The cost of changing systems will likely run into hundreds of millions of pounds. It is also more difficult than you think.

Just ask TS on that...

Grumpy_chap

dunstonh said:

A change like this is probably around a 1 in 25 year thing and you are only stopped you for a short period.

This change might be that rare.
I have been trying to exit EDF ever since dragged kicking and screaming into their appalling customer service under the SoLR process.
EDF find mechanisms to block the change repeatedly

Jonboy_1984

There was exactly the same short switch delay and similar issues with short term reading issues (regardless of smart meters) for customers moved from SSE to OVO following the acquisition. 

Having worked on internal moves between accounting databases at work for a small company it takes months of planning and testing to migrate everything cleanly and a few days of locked data feels reasonable(especially as EDF appear to have communicated dates unlike OVO).

[Deleted User]

badmemory said:

Sorry but why should we have to wait to switch because they have made internal changes.  They could all do this once a month just to prevent us from switching & don't tell me that some of them wouldn't do just that.

Conspiracy: let me remind you what you posted. 

badmemory

[Deleted User] said:

badmemory said:

Sorry but why should we have to wait to switch because they have made internal changes.  They could all do this once a month just to prevent us from switching & don't tell me that some of them wouldn't do just that.

Conspiracy: let me remind you what you posted. 

I know what I posted.  Hopefully the OP will come back on the 21st October & prove me wrong.  Sometimes it is actually nice to be wrong.

BigBlueSky

Just asked Octopus to try the request again (even though EDF said to wait until Monday) and it has gone through and been accepted - so I can finally move away from EDF !

la531983

See, all a fuss about nothing in the end.

molerat

Grumpy_chap said:

dunstonh said:

A change like this is probably around a 1 in 25 year thing and you are only stopped you for a short period.

This change might be that rare.
I have been trying to exit EDF ever since dragged kicking and screaming into their appalling customer service under the SoLR process.
EDF find mechanisms to block the change repeatedly

Both my daughter and myself have moved away from them, after being SOLRd from Zog, with no problems whatsoever apart from daughter having to wait a few months to reduce her debit balance to avoid a largish bill on leaving.  Accurate final bills issued a couple of days after the switch.

QrizB

molerat said:

Grumpy_chap said:

dunstonh said:

A change like this is probably around a 1 in 25 year thing and you are only stopped you for a short period.

This change might be that rare.
I have been trying to exit EDF ever since dragged kicking and screaming into their appalling customer service under the SoLR process.
EDF find mechanisms to block the change repeatedly

Both my daughter and myself have moved away from them, after being SOLRd from Zog, with no problems whatsoever apart from daughter having to wait a few months to reduce her debit balance to avoid a largish bill on leaving.  Accurate final bills issued a couple of days after the switch.

My experincs was similar. SoLR'd to EDF when GNE failed, switched my gas to Zog without issue, SoLR'd back again when Zog failed, switched my electricity to Octopus with no problem, then switched my gas too once the Zog SoLR was all sorted out.

Three switches away from EDF within 18 months, no hiccups with any of them.

[Deleted User]

Three switches away from EDF within 18 months, no hiccups with any of them.

There shouldn’t be. The 28 day block on concurrent switches is just one of the many behind the scenes industry procedures that rarely impact consumers.