Saudi airlines change Jeddah layover from 4 hours to 26 hours

twister_teddy

Hi 

Can someone please guide me on my rights for a return flight from UK to UAE on Saudi airlines, They have changed my Jeddah layover from 4 hours to almost 26 hours for return leg journey Dubai -> Jeddah -> London.

As a results of that I will be laying over in Jeddah almost 26 hours instead of 4 hours as originally booked. And that delays my return date to UK almost a day late which is not acceptable.

What are my rights please. Impacted flight details below. 

Original return flight

Dubai DXB Dubai Intl - Jeddah JED King Abdulaziz Intl

Departure 02:55  Feb 16, 2024
Arrival 05:10 Feb 16, 2024

Flight : SV599

Jeddah JED King Abdulaziz Intl ->  London LON Gatwick

Departure 09:35 Feb 16, 2024

Arrival 13:30 Feb 16, 2024

Flight number : SV101

Current (new) return flight

Dubai DXB Dubai Intl - Jeddah JED King Abdulaziz Intl

Departure 04:20 Feb 16, 2024
Arrival 06:50 Feb 16, 2024

Flight : SV599

Jeddah JED King Abdulaziz Intl - London LON Gatwick

Departure 08:20 Feb 17, 2024
Arrival 12:15 Feb 17, 2024

Flight SV101

ps : I booked directly with Saudi airlines and reached out to them after I received change notification email, their website doesn't list any options and their emails and phone support has so far failed to respond.

Caz3121

Looks like their JED-LGW flights change to 4 a week for the winter timetable and will not be operating on Mondays, Wednesdays or Fridays.
you should have the option to cancel the whole booking for refund and then you can book elsewhere. (Emirates have direct flights)
For departing on 16th there does not appear to be a shorter connection via Saudia site however if you changed departure to 15th or 17th you can avoid long transit..they should accommodate this change if you ask.

twister_teddy

Caz3121 said:

JED-LGW flights change to 4 a week for the winter timetable and will not be operating on Mondays, Wednesdays or Fridays.

Thank you, where do you see that information. 

la531983

twister_teddy said:

Caz3121 said:

JED-LGW flights change to 4 a week for the winter timetable and will not be operating on Mondays, Wednesdays or Fridays.

Thank you, where do you see that information. 

On their website.



A direct flight DXB to LGW on the 16th February with Emirates is currently £435, into Stansted the same day its the same price, and a little more into Heathrow, other then maybe a chunky cost saving is there a compelling reason you cant just get a refund on the original indirect itinerary and fly direct, and save faffing with a transit?

twister_teddy

la531983 said:

twister_teddy said:

Caz3121 said:

JED-LGW flights change to 4 a week for the winter timetable and will not be operating on Mondays, Wednesdays or Fridays.

Thank you, where do you see that information. 

On their website.



A direct flight DXB to LGW on the 16th February with Emirates is currently £435, into Stansted the same day its the same price, and a little more into Heathrow, other then maybe a chunky cost saving is there a compelling reason you cant just get a refund on the original indirect itinerary and fly direct, and save faffing with a transit?

Thanks, have asked for a refund and yes looking at direct flight options as a replacement. Getting mixed review about Saudi airlines so will avoid them for now.