Who should claim: Ticket purchaser or travellers ?

michael1234

Hello All

I wonder if anyone knows the answer to this ?

I bought 5 tickets for my close and extended family but I did not in the end travel myself. They all travelled.

Assuming I want to claim which I do, should I put in the denied boarding claim or should one of the passengers do it ?

Grumpy_chap

Why didn't you travel?
What is the basis of your claim?
Is this a travel insurance claim?

silvercar

If you were involuntarily denied boarding then you claim. If they had a delay and they want to claim for that, then you can do it on behalf of the whole group, though any compensation belongs to the travellers.

We do need to know more in order to properly suggest a route for you. 

DullGreyGuy

michael1234 said:

Hello All

I wonder if anyone knows the answer to this ?

I bought 5 tickets for my close and extended family but I did not in the end travel myself. They all travelled.

Assuming I want to claim which I do, should I put in the denied boarding claim or should one of the passengers do it ?

So you bought 1 ticket for you and 4 for others? 

What "claim" do you want to put in? With the airline for wrongful denial of boarding? With your travel insurers?

What losses did your family suffer to give them any grounds for claiming?

michael1234

DullGreyGuy said:

michael1234 said:

Hello All

I wonder if anyone knows the answer to this ?

I bought 5 tickets for my close and extended family but I did not in the end travel myself. They all travelled.

Assuming I want to claim which I do, should I put in the denied boarding claim or should one of the passengers do it ?

So you bought 1 ticket for you and 4 for others? 

What "claim" do you want to put in? With the airline for wrongful denial of boarding? With your travel insurers?

What losses did your family suffer to give them any grounds for claiming?

My understanding is losses are not required to claim for an airline-cancelled flight.

michael1234

silvercar said:

If you were involuntarily denied boarding then you claim. If they had a delay and they want to claim for that, then you can do it on behalf of the whole group, though any compensation belongs to the travellers.

We do need to know more in order to properly suggest a route for you. 

Thank you SC - are you fairly sure about that? What else would you need to know other than the airline cancelled the flight after the party had checked in due the late arrival of their inbound plane and their crew needing to rest overnight.

The airline put them up overnight and found a plane for them the next day. 2 of the party missed a day at work and 2 disabled children started the term a day late. Minimal non-consequential loss but my understanding is the airline should pay a fixed amount set out in the denied boarding regs.

Not sure what else to add that would make a difference regarding who should put in the claim?

silvercar

michael1234 said:

silvercar said:

If you were involuntarily denied boarding then you claim. If they had a delay and they want to claim for that, then you can do it on behalf of the whole group, though any compensation belongs to the travellers.

We do need to know more in order to properly suggest a route for you. 

Thank you SC - are you fairly sure about that? What else would you need to know other than the airline cancelled the flight after the party had checked in due the late arrival of their inbound plane and their crew needing to rest overnight.

The airline put them up overnight and found a plane for them the next day. 2 of the party missed a day at work and 2 disabled children started the term a day late. Minimal non-consequential loss but my understanding is the airline should pay a fixed amount set out in the denied boarding regs.

Not sure what else to add that would make a difference regarding who should put in the claim?

The key was the reason, in this case the late arrival of the inbound and crew needing rest. Both should mean you are eligible for compensation. You are eligible under the legislation for late arrival. Each passenger is entitled to the set amount. One person can claim on behalf of everyone. Who was denied boarding? That would be a different regulation. Delayed arrival and denied boarding are different.