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Leaving EE

First, I realise that there's an existing thread, but the advice seemed inconclusive, so here goes!
My 24-month contract with EE expires on 22 Oct. I'll move to a SIM-only deal with another provider, retaining my existing phone number.
Do I need to give EE (30 days?) notice, or does my contract end as soon as they provide my PAC to the new provider? EE's website is as clear as mud on this issue! If I do have to give notice, how do I ensure that my service with EE runs up to the end of my 24 month period? 


  • PHK
    PHK Posts: 1,602 Forumite
    First Anniversary First Post Name Dropper
    Your contract ends when YOU use a PAC to transfer your number. Service with EE will end on the date your number transfers  If you use it before the end, then you'll pay to the end of your contract. If you use it after the end then you'll be charged a prorata amount for the period after your contract.

    No need to give notice. Just ask for your PAC and use it.

  • flaneurs_lobster
    Your contract doesn't end on 22 Oct, it continues until either you or EE end or change it.

    What ends on 22 Oct is your agreement to pay EE £nn/mth for at least 24 months.

    You get your PAC from EE, when you give it to your new provider and it is actioned then your service with EE ends - there is no notice period to be served. If you do that before 22 Oct then you will still be billed until that date.

    You might want to run the new service for a couple of days before switching, just to make sure that the new providers service/coverage meets your needs. Does mean paying for two services for a short time.

    You will have paid for your final month of EE in advance, once the service is switched EE will bill you for any part month and refund you any monies owing. Don't cancel any DD until the billing cycles have cleared all balances.
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