Faulty Glasses

tightauldgit

I generally think that requiring something to be sent back to be replaced would be regarded as reasonable although I admit it's a pain for something like glasses. 

The cheapy online opticians can provide you a cheapo set of glasses for emergency use which will be perfectly fine - probably take a few weeks to get them though. You may even be able to ask M&S to give you something towards them as a gesture? 

Otherwise yes you can probably return for a (partial) refund if that would be better. 

sheramber

I bought my glasses from  Dolland and Aitchison. When they needed repair , after my dog knoccked them off and the frames got twisted, they were sent away to be repaired.

Like others  have said I used my old ones until they came back.

DullGreyGuy

the_lunatic_is_in_my_head said:

user1977 said:

"Significant inconvenience" would be making you jump through unnecessary hoops, I don't think merely having to wait for the item to be repaired is going to be deemed to be significantly inconvenient.

I think the time has come for you to get a spare pair of specs...

https://www.legislation.gov.uk/ukpga/2015/15/notes/division/3/1/3/4/5

Once the consumer has opted for a repair or replacement of the goods, he or she may not ask for the other of these, or exercise the short-term right to reject, without first allowing the trader a reasonable time to complete that chosen remedy. However, if waiting a reasonable time would cause the consumer significant inconvenience then the consumer can pursue an alternative remedy without doing so.

Guidance notes would imply the type of inconvenience the OP is referring to (being without their glasses) is the type intended rather than referring to the trader making the consumer jump through hoops  

Of course the issue for the OP if they refuse to repair/replace then there's the right to reject or a price reduction which also causes inconvenience. 

But does paying £30 for an emergency pair to be delivered tomorrow really constitute "significant inconvenience"? Even if the OP were to get a refund less use before they broke today they still wont have a pair of glasses to wear home today and would be in the same boat.

(trying to avoid all puns)

Grumpy_chap

DullGreyGuy said:

But does paying £30 for an emergency pair to be delivered tomorrow really constitute "significant inconvenience"? Even if the OP were to get a refund less use before they broke today they still wont have a pair of glasses to wear home today and would be in the same boat.

(trying to avoid all puns)

You might think that would all be plain sailing, but I see what you did there