Lost Sunglasses - in Europe - somewhere, but Carole Nash want a Police report
I've just come back after a week-long motorcycle tour of Europe - France, Belgium, Luxembourg, Germany and back through France. On getting home and unpacking my panniers I am mortified to find I have lost my expensive Maui Jim Sunglasses. I could have lost them in any of the countries as I never wore them - but I unlocked and opened the Pannier everyday when I checked my tyre pressures.
I have just called Carole Nash, who were my travel insurer, to make a claim - but they are insisting I get a Police report. I pointed out that I don't know when they were lost, they obviously fell out of the Pannier at some point, it's not possible they were stolen as the panniers were locked at all other times. I advised the agent I am back in the UK - and only discovered the loss here, but the only response is to repeat that they will not progress a claim without a Police report - again I said I don't know where they were lost, and Europe is a big place - how on earth am I supposed to get a Police report when I'm not in the countries involved anymore.
Any thoughts - are they being unfairly obstructive?
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