My Direct Debit has been changed to a 'subscription'

Pedro3

I notice that my Mobile network provider has changed the nature of my monthly payment to them from a 'Direct Debit' to a 'subscription'. How will affect my rights to stop the payment if I wish to discontinue the service.

km1500

from the bank end nothing changes it is still a direct debit and you still have the same protections of the direct debit guarantee and the right to cancel it at any time at the bank

what is not clear is the effect on the mobile phone end of the transaction - have they changed their terms of conditions because they've called it a subscription or is it just a name change? that is what you should be looking at

la531983

If its still listed as a active Direct Debit at the bank end, absolutely nothing has changed or will change. 

Pedro3

The bank has changed the payment type from DD to SUB(scription) on my statement. I've not ben notified of any changes by the service provider!

km1500

I personally have never seen the statement code "SUB" on a bank statement

la531983

Pedro3 said:

The bank has changed the payment type from DD to SUB(scription) on my statement. I've not ben notified of any changes by the service provider!

Is it still listed as a Direct Debit when you log in and view the list of DDs you have on the account?

km1500

might be better asking on the budgeting and banking forum

Pedro3

la531983 said:

Pedro3 said:

The bank has changed the payment type from DD to SUB(scription) on my statement. I've not ben notified of any changes by the service provider!

Is it still listed as a Direct Debit when you log in and view the list of DDs you have on the account?

No. The Bank has categorised my payment as SUB (The bank uses this code to denote 'subscriptions') whereas on my previous statements it has always shown as a DD. It flags up on my statements a NEW subscription. I've checked with my provider and cannot see any notification to me that they have made changes.

Pedro3

Pedro3 said:

la531983 said:

Pedro3 said:

The bank has changed the payment type from DD to SUB(scription) on my statement. I've not ben notified of any changes by the service provider!

Is it still listed as a Direct Debit when you log in and view the list of DDs you have on the account?

No. The Bank has categorised my payment as SUB (The bank uses this code to denote 'subscriptions') whereas on my previous statements it has always shown as a DD. It flags up on my statements a NEW subscription. I've checked with my provider and cannot see any notification to me that they have made changes.

Just to clarify. The payments have always been included in the list of Direct Debits set up on the bank account. The payment has now been taken off the DD list and is listed as a subscription. (Its the only subscription on the account.)

la531983

OK. 

Have you given this company your debit card number at any point whatsoever?

Pedro3

la531983 said:

OK. 

Have you given this company your debit card number at any point whatsoever?

No I haven't. Only ever set my payment up as a direct debit from current account