We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Refund f

Options
I booked a flight with Ryanair with my wife and 2 kids, I pre-purchased a large bag. It was one single booking for all of us.

I couldn't fly because I had to help with a family medical emergency.

When my wife got to the airport Ryanair wouldn't let her check in the bag as it was under my name on their system and, as I wasn't travelling in the group, they couldn't check in the bag. My wife had to pay for a new bag at Ryanair airport prices.

Is this right? Can I ask them to refund the price of the bag as we had already purchased it?

I wrote to Ryanair and they said all items were non-refundable and they would never refund the second cost.

It feels unfair to me. Any suggestions?

Thanks a lot.

Comments

Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.7K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.5K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 256.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.