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richardmclarke
Posts: 2 Newbie

I booked a flight with Ryanair with my wife and 2 kids, I pre-purchased a large bag. It was one single booking for all of us.
I couldn't fly because I had to help with a family medical emergency.
When my wife got to the airport Ryanair wouldn't let her check in the bag as it was under my name on their system and, as I wasn't travelling in the group, they couldn't check in the bag. My wife had to pay for a new bag at Ryanair airport prices.
Is this right? Can I ask them to refund the price of the bag as we had already purchased it?
I wrote to Ryanair and they said all items were non-refundable and they would never refund the second cost.
It feels unfair to me. Any suggestions?
Thanks a lot.
I couldn't fly because I had to help with a family medical emergency.
When my wife got to the airport Ryanair wouldn't let her check in the bag as it was under my name on their system and, as I wasn't travelling in the group, they couldn't check in the bag. My wife had to pay for a new bag at Ryanair airport prices.
Is this right? Can I ask them to refund the price of the bag as we had already purchased it?
I wrote to Ryanair and they said all items were non-refundable and they would never refund the second cost.
It feels unfair to me. Any suggestions?
Thanks a lot.
0
Comments
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Sorry, the title should be "Refund for Ryanair bag??"0
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Sounds about right for Ryanair.
You brought the ticket and bag but did not travel. They are pretty consistent on their no refund policy.
1
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