Leaving EE sim only

Marvqn1

In EE, I clicked on the link 'Thinking of leaving EE' to see what my options are. I didn't select any of the two options that appeared for cancelling or moving to another provider. Then about a minute later I received a text from EE that said 'your total charge for ending your contract early is £19.76

I didn't even want to end my contract early. I just want to end it at the end of the minimum 12 month term.

Does this mean that I've been charged extra on top of the regular monthly payment? As the regular monthly payment is just over £20 a month.

Peppa537

I think they have just noticed you looking at the thinking of leaving section and sent you a notification of what it will cost you if you were to leave EE now. If you were to request a PAC so you could move your number to another provider you get the PAC and also how much you'll owe them if you use it (if you'd owe nothing it also tells you). 

savergrant

Since you have 30 days to use a pac (and the actual transfer takes 24-48 hours) any figure you are quoted is worst case scenario, as your early termination charge will drop by about 65p for every day the transfer is delayed.  Even if you get a pac the assumption is that you are staying put until another network informs your provider that they are taking over. Your old network will then calculate what, if anything, you owe them or they owe you. 

Marvqn1

savergrant said:

Since you have 30 days to use a pac (and the actual transfer takes 24-48 hours) any figure you are quoted is worst case scenario, as your early termination charge will drop by about 65p for every day the transfer is delayed.  Even if you get a pac the assumption is that you are staying put until another network informs your provider that they are taking over. Your old network will then calculate what, if anything, you owe them or they owe you. 

After using the PAC, as the transfer takes 24-48 hours does that mean my EE plan would be cancelled then? As it takes at least a few days for a sim card to be delivered. So would I be without mobile service until the new sim arrives?

flaneurs_lobster

Don't use the PAC (don't give it to the new provider) until you have received the new SIM and have had a chance to check out the service it gives you meets your needs. No point swapping if there's no/little signal where you use the phone.

Your EE service will just continue as is.

savergrant

Marvqn1 said:

savergrant said:

Since you have 30 days to use a pac (and the actual transfer takes 24-48 hours) any figure you are quoted is worst case scenario, as your early termination charge will drop by about 65p for every day the transfer is delayed.  Even if you get a pac the assumption is that you are staying put until another network informs your provider that they are taking over. Your old network will then calculate what, if anything, you owe them or they owe you. 

After using the PAC, as the transfer takes 24-48 hours does that mean my EE plan would be cancelled then? As it takes at least a few days for a sim card to be delivered. So would I be without mobile service until the new sim arrives?

Although some providers ask for your pac when you sign up for a service it is best to wait until 1 you actually have the sim and 2 you know you can get a decent signal. Otherwise you could potentially be uncontactable if there was a postal delay or your signal isn't what you expect. You can port your number at any time (so long as you haven't already cancelled your service.)

PHK

savergrant said:

Marvqn1 said:

savergrant said:

Since you have 30 days to use a pac (and the actual transfer takes 24-48 hours) any figure you are quoted is worst case scenario, as your early termination charge will drop by about 65p for every day the transfer is delayed.  Even if you get a pac the assumption is that you are staying put until another network informs your provider that they are taking over. Your old network will then calculate what, if anything, you owe them or they owe you. 

After using the PAC, as the transfer takes 24-48 hours does that mean my EE plan would be cancelled then? As it takes at least a few days for a sim card to be delivered. So would I be without mobile service until the new sim arrives?

Although some providers ask for your pac when you sign up for a service it is best to wait until 1 you actually have the sim and 2 you know you can get a decent signal. Otherwise you could potentially be uncontactable if there was a postal delay or your signal isn't what you expect. You can port your number at any time (so long as you haven't already cancelled your service.)

Part of the porting process is to select a date for the transfer (although many people seem to it notice this and go with the default) 

So if you were doing it at the same time as ordering a SIM you'd select a date in the future.

Remember also that the major networks and some minor support eSIM so your new SIM will downloaded within minutes.

savergrant

PHK said:

savergrant said:

Marvqn1 said:

savergrant said:

Since you have 30 days to use a pac (and the actual transfer takes 24-48 hours) any figure you are quoted is worst case scenario, as your early termination charge will drop by about 65p for every day the transfer is delayed.  Even if you get a pac the assumption is that you are staying put until another network informs your provider that they are taking over. Your old network will then calculate what, if anything, you owe them or they owe you. 

After using the PAC, as the transfer takes 24-48 hours does that mean my EE plan would be cancelled then? As it takes at least a few days for a sim card to be delivered. So would I be without mobile service until the new sim arrives?

Although some providers ask for your pac when you sign up for a service it is best to wait until 1 you actually have the sim and 2 you know you can get a decent signal. Otherwise you could potentially be uncontactable if there was a postal delay or your signal isn't what you expect. You can port your number at any time (so long as you haven't already cancelled your service.)

Part of the porting process is to select a date for the transfer (although many people seem to it notice this and go with the default) 

So if you were doing it at the same time as ordering a SIM you'd select a date in the future.

Remember also that the major networks and some minor support eSIM so your new SIM will downloaded within minutes.

But you still can't check the signal. And it would be even worse to port your number to an esim and then have a compatibility issue with your phone.