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Advice on 02

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I work for NHS and get 25% discount from 02, i upgraded in Sept 22, received email from O2 that 25% had been added, i have just found out it never was, discount should be for the 11 months missed around £77, they have offered good will gesture of £30, i think this is not acceptable, what can i do about it, i have proof they said it had been added.

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  • Neil_Jones
    Neil_Jones Posts: 9,559 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    HL99 said:
    I work for NHS and get 25% discount from 02, i upgraded in Sept 22, received email from O2 that 25% had been added, i have just found out it never was, discount should be for the 11 months missed around £77, they have offered good will gesture of £30, i think this is not acceptable, what can i do about it, i have proof they said it had been added.

    25% discount on what exactly?
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