Old John Lewis Partnership Card Section 75 process

old_timbo

I’m struggling to open a Section 75 claim for £278 for a hot air balloon flight with a company that has stopped trading. The transaction was on a John Lewis Partnership card that at the time was administered by HSBC. Since then, the administration has changed to NewDay. The original HSBC contact numbers no longer work, but naturally NewDay aren’t interested and have referred me back to HSBC using an alternative number.

After a protracted call with HSBC during which they made several internal enquiries, they failed to find any details of my account or info. about old JL accounts. Therefore, I was told they were unable to help.

So wondering what to do next. Ombusman?

 

Tim

DullGreyGuy

You can only go to the ombudsman after complaining to the financial institution first and either receiving a final response/deadlock letter or 8 weeks have passed, whichever is sooner. 

The notice on the JL website only covers new customers and advises that existing customers would be written to in summer 2022 about the changes. Do you still have that letter? Does it say what happens to refunds/disputes etc post the switchover? 

Looks like you aren't alone though https://www.theguardian.com/money/2023/may/18/i-cant-get-my-refund-as-john-lewis-mastercard-is-now-defunct 

born_again

Been a few  thread about old JL/HSBC issues. If you do a search some brought up a number to call @ HSBC to deal with this.

old_timbo

Just got back to this again. Thanks for the suggestions.

Tim

WillPS

old_timbo said:

I’m struggling to open a Section 75 claim for £278 for a hot air balloon flight with a company that has stopped trading. The transaction was on a John Lewis Partnership card that at the time was administered by HSBC. Since then, the administration has changed to NewDay. The original HSBC contact numbers no longer work, but naturally NewDay aren’t interested and have referred me back to HSBC using an alternative number.

This is incorrect. The Parnership Card, offered by John Lewis Finance plc (a subsidiary of HSBC) was completely closed.

A new product was launched later that year, offered by NewDay. There was no administration change, it was a completely separate product which you had to apply and be accepted for.

John Lewis Finance plc. was later folded in to the parent HSBC UK.

That aside, do you really have nothing with the old account number on? No old cards or paperwork? Not sure if they did PDF statements but anything like that? They should all contain a 16 digit PAN.