Rights in relation to failed broadband installation

iniltous

Interesting that they used a term ‘defect’ , if the pole in question has a red ‘D’ on it , it’s been deemed defective, that can be ‘decay’ ( some people think the D means decay but it doesn’t ) , but it can also be other defects, like if it were within a metre of a spiked security fence, or there is no 3 metre mark or the position of the 3 metre mark suggests that it’s not deep enough in the ground, there are several reasons a pole can be ‘Defective’
.
Not all D pole tops are inaccessible, you can have D pole where access with a hoist ( cherry picker ) is allowed , D always means it cannot be climbed with a ladder , but doesn’t necessarily mean you cannot access it by other methods .
Presumably Community Fibre have managed to fit their equipment ( a fibre DP , Openreach call their version a CBT ) so this Alt Net  must have had access to the pole top for that …..it’s possible that these installers just don’t  have the the option to call in a hoist , so simply kick the job back.

Tumtitums

To be honest all of these issues are new to me but i would have expected that Community Fibre would have researched them before promising the earth or at least made clear that there is the potential that even though they say i can be connected on date X this may not happen

I now have to spend the weekend scrambling around looking for a new internet provider.

Tumtitums

QrizB said:

Tumtitums said:

The broadband supplier is Community Fibre and they are now telling me that its  going to take 3-6 months to fix the telephone pole . I can go back to my current provider but they are going to put me on one of their more expensive deals

Or you can go to any of the other OpenReach-based providers (if that's what your previous provider used, and they weren't eg. Virgin).

At my address (I don't know yours!) the MSE deals finder offers a one-month VDSL contract for £21 a month plus setup costs.

Or you can look at 4G/5G broadband from Three etc.

Im not sure about this search engine, at my address the  top one it mentions several times is  community fibre who have said that they cant provide me with a service

QrizB

Tumtitums said:

QrizB said:

Tumtitums said:

The broadband supplier is Community Fibre and they are now telling me that its  going to take 3-6 months to fix the telephone pole . I can go back to my current provider but they are going to put me on one of their more expensive deals

Or you can go to any of the other OpenReach-based providers (if that's what your previous provider used, and they weren't eg. Virgin).

At my address (I don't know yours!) the MSE deals finder offers a one-month VDSL contract for £21 a month plus setup costs.

Or you can look at 4G/5G broadband from Three etc.

Im not sure about this search engine, at my address the  top one it mentions several times is  community fibre who have said that they cant provide me with a service

They haven't told you that at all. They've told you that they need BT (more likely Openreach) to do something to the pole before they can provide you with a service.

What do you get offered when you look for 1-month contracts? Anything from eg. Now?

unforeseen

Tumtitums said:

QrizB said:

Tumtitums said:

The broadband supplier is Community Fibre and they are now telling me that its  going to take 3-6 months to fix the telephone pole . I can go back to my current provider but they are going to put me on one of their more expensive deals

Or you can go to any of the other OpenReach-based providers (if that's what your previous provider used, and they weren't eg. Virgin).

At my address (I don't know yours!) the MSE deals finder offers a one-month VDSL contract for £21 a month plus setup costs.

Or you can look at 4G/5G broadband from Three etc.

Im not sure about this search engine, at my address the  top one it mentions several times is  community fibre who have said that they cant provide me with a service

I wouldn't trust it either. For me it shows that I can get Virgin broadband. The nearest Virgin cabinet is 4 miles away. 

Tumtitums

OK so i have got vodaphone now.. For some reason  the vodaphone engineers managed to get a cable from the  box /pole to my house. I dont understand why the community fibre ones couldn't do this ?

iniltous

Vodafone don’t have FTTP  ‘engineers’ , so who were these installation people working for , and what is the underlying network you are connected to ?, City Fibre are a network provider, VF use various networks depending on what’s available in any particular area, Community Fibre are an ISP , so presumably either City Fibre have kit on the pole and used it for a Vodafone customer , Community Fibre either didn’t have any kit on the pole ( even though they sold you service ) or they have kit on the pole but don’t have the means to access it …..your Vodafone service isn’t not using Community Fibre equipment , it’s either City Fibre , or possibly even Openreach 

Tumtitums

iniltous said:

Vodafone don’t have FTTP  ‘engineers’ , so who were these installation people working for , and what is the underlying network you are connected to ?, City Fibre are a network provider, VF use various networks depending on what’s available in any particular area, Community Fibre are an ISP , so presumably either City Fibre have kit on the pole and used it for a Vodafone customer , Community Fibre either didn’t have any kit on the pole ( even though they sold you service ) or they have kit on the pole but don’t have the means to access it …..your Vodafone service isn’t not using Community Fibre equipment , it’s either City Fibre , or possibly even Openreach 

To be honest i dont have a clue , all i know is that its the same pole and Vodafone  manged to run a line from it to my house but community fibre couldn't . I feel this is a big negative for community fibre and makes me worry about their whole operation but luckily i am not using them

iniltous

If I were to make an educated guess , Community Fibre don’t have equipment on the Openreach pole , but offered you service in error , their techs turn up , obviously cannot provide service from non existent equipment, tell you any old pony , then sod off , you then order with Vodafone, who don’t use Community Fibre ( no one other than Community Fibre use Community Fibre ) , Vodafone use City Fibre , City Fibre do have equipment on the Openreach pole , so obviously don’t have a problem providing your service, so that’s what they do.

Either that or the Community Fibre were not prepared to climb a D pole ( that’s the correct action ) but the City Fibre techs frankly broke health and safety rules , endangered their own lives and climbed a dangerous pole …..if they used a hoist that’s OK , but why didn’t Community Fibre use a hoist if their kit is on the pole ??

TBH , I don’t suppose you will ever know 

phillw

iniltous said:

TBH , I don’t suppose you will ever know 

Or vodafone have just hooked up FTTC?