NOW LIVE: The Forum 'Ask An Expert' event. The theme is ENERGY. Please post your questions on bills, switches, alternative fuels etc. Our expert MSE Andrew will answer as many as possible

Question about joining Lebara process

Dubito_ergo_sum Forumite Posts: 84
Part of the Furniture Combo Breaker

My contract expired today so looked the MSE deals and I liked the Lebara sim only one for 6.90/months where you get a 40 quid voucher. 

Clicked on 'get deal', provided my email, and carried on filling in information on the sign up page, then i saw an email had come in so i flick to the email tab, email from lebara 'to secure the voucher the transaction needs to be completed in one session and you mustnt click away from the page or it may not track correctly and you wont be eligible for the voucher' *headdesk

 of course by this point I had clicked on my emails to read so navigated away from lebara, returned to lebara and completed sign up successfully. The validation period is 6 months and obviously I factored the voucher into my decision to pick this tariff, so does anyone have any experience if the voucher will still come through or if theres a way to tell if it linked successfully ?

Poorly designed customer journeys are so annoying

Thanks for any reading and any info
Never trust any stats you didn't fudge yourself ;o)

Personality profile: I.N.T.J.


  • SaverRate
    SaverRate Forumite Posts: 856
    Fourth Anniversary 500 Posts Name Dropper
    I don't go for deals with vouchers unless theres no other cheaper option because past experience I never received the voucher. 

    Check out uswitch, they have a deal with lebara where the first 3 months is cheaper then goes back up to full price. I much prefer these deals. MSE used to have alot of these deals but seem to be reducing in favour of the voucher option probably because after the 3 or 6 months people move
    FTB - April 2020 
  • PHK
    PHK Forumite Posts: 759
    Sixth Anniversary 500 Posts Name Dropper
    What they normally say is not to navigate away from the page. Switching to your email app would not cause an issue unless your phone is low on memory in which case the browser window would be closed. 

    I personally don't like voucher deals as they are more involved and not seamless.
Meet your Ambassadors


  • All Categories
  • 338.8K Banking & Borrowing
  • 248.6K Reduce Debt & Boost Income
  • 447.6K Spending & Discounts
  • 230.7K Work, Benefits & Business
  • 600.8K Mortgages, Homes & Bills
  • 171K Life & Family
  • 244K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards