EDF are extremely incompetent with their customer service since when?!!!!!! (Can't spell / No logic)

OpolE

I got moved to EDF in 2021. Everything seemed fine and professional.

I have had an issue recently.

This is how it roughly goes.

1. I reach out by email and get a reply with spelling errors. They say there are looking into it
2. I send an email because it's been 1+ week
3. Reply comes back with spelling errors chasing up my query
4. I give more detail about my issue and being charged night and day rate at times that do not adhere to their rules (I'm using the smart meter. I tested a storage heater. It comes on the original times it needs to but my meter says its charging the day rate) Completely out of the blue.
5. I get a reply 11 days later from another moron who can't spell saying I have previously logged a complaint and have been happy with the outcome. I had a complaint two years ago. Nothing to do with now.
6. I reply back telling them to give me their complaints number.
7. The moron who can't spell replies saying everything is fine with my usage.
8. I also tell him he cannot spell and I want a complaint and the reference number.
9. The person replies saying there isn't an update on my complaint and if I don't reply they will close it as satisfied.
10. I called up and vented to some random customer service person. He tells me the same person who emailed me that there is no update on my complaint is the actual complaint customer service handler and they actually have no complaints department. !!!!!!
11. 3rd Moron on the phone sends me an email with spelling errors letting me know that I will get a manager call which I asked for.

Now I have a manager calling me next week. How can I prepare for a 4th moron? HELP

matt_drummer

I hope you don't speak to them like that.

I'm not the best with people but even I wouldn't expect much help if I called them morons.

It might help if you treated them like human beings doing a difficult job for not a huge reward.

Being unable to spell, or more likely type proficiently does not make you a moron.

So my advice would be to deal with the manager in a positive, methodical and constructive way to resolve your issue.

Mstty

How about moving off to a supplier with better customer service.

Less spelling mistakes and mormans (see what I did there 😂?

matt_drummer

Mstty said:

How about moving off to a supplier with better customer service.

Less spelling mistakes and mormans (see what I did there 😂?

I doubt any customer service staff would appreciate being called a moron over some spelling and/or typing mistakes.

Spelling and typing mistakes happen to the best of us.

Brie

And some spilling and tipping mistakes happen to the beast of us.

matt_drummer

Mstty said:

matt_drummer said:

Mstty said:

How about moving off to a supplier with better customer service.

Less spelling mistakes and mormans (see what I did there 😂?

I doubt any customer service staff would appreciate being called a moron over some spelling and/or typing mistakes.

Spelling and typing mistakes happen to the best of us.

Strange response did I at all say what the OP has done was appropriate? 

However I didn't see the need to double down on what others had already said just offered another way out to a more peaceful customer experience.

I think you have the wrong end of the stick!

The only person who had replied before you was me, I could only ever repeat myself, which I don't think I did.

I never said that you thought what the OP said was appropriate.

All I did say that was another supplier with maybe better customer service would still not appreciate being called morons.

That is directed at the OP, not you.

Maybe I see this differently, when I quote somebody it is to put my reply in context, not to criticise the person I am quoting.

You and me have been friendly in the past and nothing has changed my end

dealyboy

Forgive me OpolE what you've told is that you've experienced an extremely frustrating time with people not appreciating the issue you have with your E7 timing ... and don't I know, but for us we need to know some details.

What are or were your off-peak times? The supplier number's top middle 3 digits will give a reference which we can look up if needed.

When did you first notice that you had peak tariff rate at an off-peak time and what time of day is that?

Is the problem that peak and off-peak are transposed? or is the timing out and if so by how much?

Thanks.

Mstty

No offence taken @matt_drummer 👍

Removed my strange reply.

lohr500

Frankly, I would check the grammar in your own post before ranting on about the spelling errors in the various EDF replies.

Aside from this, what exactly is the issue that you are complaining about? 

matt_drummer

Mstty said:

No offence taken @matt_drummer 👍

Removed my strange reply.

No need to have done that.

Sometimes it's difficult to convey what you want to without it becoming very verbose.

I have tried to use quoting to trim my replies, it seems to fail now and again!

OpolE

dealyboy said:

Forgive me OpolE what you've told is that you've experienced an extremely frustrating time with people not appreciating the issue you have with your E7 timing ... and don't I know, but for us we need to know some details.

What are or were your off-peak times? The supplier number's top middle 3 digits will give a reference which we can look up if needed.

When did you first notice that you had peak tariff rate at an off-peak time and what time of day is that?

Is the problem that peak and off-peak are transposed? or is the timing out and if so by how much?

Thanks.

The original time when I took the smart meter in 2021 was:

22:40-00:40 for Night rate
When the clocks go forward it's
23:40-01:40 for the night rate
When they go back its
22:40-00:40 for Night rate

Now all of a sudden 3 years into this I notice the night rate is
01:40-03:40

FYI - I haven't called them names down the phone. I've just said its infuriating the they can't put a clear sentence together on a single email yet. Small emails with spelling errors and sentences like you are reading a TEXT is not acceptable.