Can’t get a smart meter

matt_drummer

stupidboy74 said:

   

Hopefully I’ll get to the bottom of it at some point, but as i’m 23 miles from Fylingdales it could definitely be that.
It would be nice to know why, rather than just being fobbed off.

I doubt you have been fobbed off.

Couldn't it just be as simple as one system interferes with the other?

I would imagine that something that interferes with what goes on at Fylingdales is unacceptable?

If it is the other way around then I can't imagine they would adapt Fylingdales to make smart meters communicate?

MattMattMattUK

matt_drummer said:

stupidboy74 said:

   

Hopefully I’ll get to the bottom of it at some point, but as i’m 23 miles from Fylingdales it could definitely be that.
It would be nice to know why, rather than just being fobbed off.

I doubt you have been fobbed off.

Couldn't it just be as simple as one system interferes with the other?

I would imagine that something that interferes with what goes on at Fylingdales is unacceptable?

I have heard that they are looking at a bespoke comms option for sensitive areas where required, it could use the mobile network, it could use a different frequency, it could even potentially work via the customers own internet connection similar to Wifi calling on a mobile, but it is all TBC until they publish their official solution. 

Fylingales operates in UHF, 420-450 MHz, the Arquiva/National Grid Wireless network operates at 412MHz, close enough to cause issues. 

matt_drummer

Hopefully a solution will come soon.

stupidboy74

matt_drummer said:

stupidboy74 said:

   

Hopefully I’ll get to the bottom of it at some point, but as i’m 23 miles from Fylingdales it could definitely be that.
It would be nice to know why, rather than just being fobbed off.

I doubt you have been fobbed off.

Couldn't it just be as simple as one system interferes with the other?

I would imagine that something that interferes with what goes on at Fylingdales is unacceptable?

If it is the other way around then I can't imagine they would adapt Fylingdales to make smart meters communicate?

They initially just told me that basically the computer said no, when I asked for a smart meter, and that was it.

I asked if a supervisor could take a look, and again was told no, because they couldn’t manually change it if the computer said no.
It’s taken many weeks of messaging to find out that I needed an upgraded comms hub in order to get a SMETS2 meter.
Initially they fobbed me off, and I only know the above info because I pushed them for it!

Switch to Octopus confirmed.

matt_drummer

stupidboy74 said:

They initially just told me that basically the computer said no, when I asked for a smart meter, and that was it.

I asked if a supervisor could take a look, and again was told no, because they couldn’t manually change it if the computer said no.
It’s taken many weeks of messaging to find out that I needed an upgraded comms hub in order to get a SMETS2 meter.
Initially they fobbed me off, and I only know the above info because I pushed them for it!

Switch to Octopus confirmed.

The people you are dealing with probably won't know why, they won't have all of these details, it's beyond their job.

The computer says no for a reason and staff at that level can't give and probably don't even have a full explanation.

But what they say should be good enough, these companies know what they are doing and are better than they are given credit for.

They don't really even owe you an explanation, they are their meters and not ours. If they can't or don't want to fit them then that is ultimately their choice.

stupidboy74

matt_drummer said:

stupidboy74 said:

They initially just told me that basically the computer said no, when I asked for a smart meter, and that was it.

I asked if a supervisor could take a look, and again was told no, because they couldn’t manually change it if the computer said no.
It’s taken many weeks of messaging to find out that I needed an upgraded comms hub in order to get a SMETS2 meter.
Initially they fobbed me off, and I only know the above info because I pushed them for it!

Switch to Octopus confirmed.

The people you are dealing with probably won't know why, they won't have all of these details, it's beyond their job.

The computer says no for a reason and staff at that level can't give and probably don't even have a full explanation.

But what they say should be good enough, these companies know what they are doing and are better than they are given credit for.

They don't really even owe you an explanation, they are their meters and not ours. If they can't or don't want to fit them then that is ultimately their choice.

matt_drummer said:

stupidboy74 said:

They initially just told me that basically the computer said no, when I asked for a smart meter, and that was it.

I asked if a supervisor could take a look, and again was told no, because they couldn’t manually change it if the computer said no.
It’s taken many weeks of messaging to find out that I needed an upgraded comms hub in order to get a SMETS2 meter.
Initially they fobbed me off, and I only know the above info because I pushed them for it!

Switch to Octopus confirmed.

The people you are dealing with probably won't know why, they won't have all of these details, it's beyond their job.

The computer says no for a reason and staff at that level can't give and probably don't even have a full explanation.

But what they say should be good enough, these companies know what they are doing and are better than they are given credit for.

They don't really even owe you an explanation, they are their meters and not ours. If they can't or don't want to fit them then that is ultimately their choice.

Totally agree that it’s up to them, and the vast majority of customers would probably be happy with that.

I wasn’t, and I pushed for an explanation because it’s costing me a lot of money, which ch I had also explained to them.
Off to Octopus at the end of the month, and well rid of Eon.

Thanks for all your replies and advice.

rp1974

stupidboy74 said:

Off to Octopus at the end of the month, and well rid of Eon.

Have Octopus guaranteed to fit an operational smart meter for you then,or will you be in the same situation but with Octopus instead of Eon?.
Even if that's the case Octopus are generally rated above Eon by many on here at least.

matt_drummer

stupidboy74 said:

Totally agree that it’s up to them, and the vast majority of customers would probably be happy with that.

I wasn’t, and I pushed for an explanation because it’s costing me a lot of money, which ch I had also explained to them.
Off to Octopus at the end of the month, and well rid of Eon.

Thanks for all your replies and advice.

I hope Octopus can sort it for you but they use the same meters and installers as everybody else.

If the problem is your proximity to Fylingdales and there is no solution available then you will be in the same boat.

However, Octopus are the best supplier so your move is not in vain!

Gerry1

Looks like you need the 450MHz comms hub variant.

https://www.smartme.co.uk/smets-2.html

smart@octopus.energy

stupidboy74

I save 20p a kWh for 4 hours a night, so will charge my car then.
Have registered interest for a smart meter with Octopus and will speak to their team about it.