Virgin Media Taking More Money From My Account Then They Should For Broadband Access

Nanageddon

Hi

I have just read my latest Bank statement and i find [SIZE=-1]Virgin Media have been taking a extra £8.00 each month from my bank account, so i checked back and they have done this for the last 3 months.

I was paying £9.75 a month.

No-one from [/SIZE][SIZE=-1]Virgin Media contacted me to say they were doing this
can i claim back this money?
[/SIZE][SIZE=-1]
I cannot get through on phone line, just stuck on hold.

Do anyone have a direct number? or a direct email address to the
right dept.

Thanks.
[/SIZE]

debsy42

Were you on some kind of special offer previously that may now have expired so now you're paying the going rate?

Nanageddon

I was with NTL and after the take over Virgin Media got in touch about
Broadband etc, and i said i was shopping round for a deal
anyway i said i would stay on as long as Virgin Media would
give me the same deal they were giving new members, £10.00
and they agreed.

Did not say anything about any time period, or special deal.

darwin-rover

Best to phone between 10 and 4 .
Failing that , reclaim under the direct debit guarantee ?

normanmark

The deal's that the retention team offer only last for 3 months then you need to get them renewed. It's not something they chase you about to let you know it's expiring.

Nanageddon

I managed to get through, spoke to 6 employees before i got any proper
help. Seems Virgin Media have moved telephone operations to India or Pakistan.

hansi

normanmark wrote: »

The deal's that the retention team offer only last for 3 months then you need to get them renewed. It's not something they chase you about to let you know it's expiring.

not so. I have an ongoing deal with Retentions with no expiry date. Depends on what you negoitiate with them:j

normanmark

Well its safe to say that the OP hasn't negotiated a deal with no expiry date isnt it?

hansi

Well, yes it is safe to say that, except that you implied that ALL deals are for 3 months only