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Leaving is a painful process
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simonwilliams0308
Posts: 4 Newbie

I started an on line chat with virgin media at around 7pm last night and it ended at about 10am this morning. (There was a break between 8pm and 8amdue to being closed but the chat stayed active and I was back in there at 8am) it was Just to tell them I am moving home. This is an unreasonable amount of time. The chat was very slow with long delays between questions and answers. I wasn't difficult in anyway and accepted everything they told me. I was well aware in advance what to expect so I had very few questions of my own. Companies should be held accountable for how easy it is to leave. Unfortunately or fortunately, I can't take VM with me as there is no service where I am going. I have a copy of the chat if MSE needs it.
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Best to call Virgin media directly and ask to be put through to the movers team. They will be able to help you with cancellation1
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simonwilliams0308 said:I started an on line chat with virgin media at around 7pm last night and it ended at about 10am this morning. (There was a break between 8pm and 8amdue to being closed but the chat stayed active and I was back in there at 8am) it was Just to tell them I am moving home. This is an unreasonable amount of time. The chat was very slow with long delays between questions and answers. I wasn't difficult in anyway and accepted everything they told me. I was well aware in advance what to expect so I had very few questions of my own. Companies should be held accountable for how easy it is to leave. Unfortunately or fortunately, I can't take VM with me as there is no service where I am going. I have a copy of the chat if MSE needs it.
Online chat isn't intended for this, you'd have done better to pick up the phone and speak to somebody...
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This is no surprise with VM. However how difficult with a chatbot to let people know if they are moving to call and not use the chat facility?
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simonwilliams0308 said:I started an on line chat with virgin media at around 7pm last night and it ended at about 10am this morning. (There was a break between 8pm and 8amdue to being closed but the chat stayed active and I was back in there at 8am) it was Just to tell them I am moving home. This is an unreasonable amount of time. The chat was very slow with long delays between questions and answers. I wasn't difficult in anyway and accepted everything they told me. I was well aware in advance what to expect so I had very few questions of my own. Companies should be held accountable for how easy it is to leave. Unfortunately or fortunately, I can't take VM with me as there is no service where I am going. I have a copy of the chat if MSE needs it.0
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