Leaving is a painful process

simonwilliams0308

I started an on line chat with virgin media at around 7pm last night and it ended at about 10am this morning. (There was a break between 8pm and 8amdue to being closed but the chat stayed active and I was back in there at 8am) it was Just to tell them I am moving home. This is an unreasonable amount of time. The chat was very slow with long delays between questions and answers. I wasn't difficult in anyway and accepted everything they told me. I was well aware in advance what to expect so I had very few questions of my own. Companies should be held accountable for how easy it is to leave. Unfortunately or fortunately, I can't take VM with me as there is no service where I am going. I have a copy of the chat if MSE needs it.

Angelina1

Best to call Virgin media directly and ask to be put through to the movers team.  They will be able to help you with cancellation 

Neil_Jones

simonwilliams0308 said:

I started an on line chat with virgin media at around 7pm last night and it ended at about 10am this morning. (There was a break between 8pm and 8amdue to being closed but the chat stayed active and I was back in there at 8am) it was Just to tell them I am moving home. This is an unreasonable amount of time. The chat was very slow with long delays between questions and answers. I wasn't difficult in anyway and accepted everything they told me. I was well aware in advance what to expect so I had very few questions of my own. Companies should be held accountable for how easy it is to leave. Unfortunately or fortunately, I can't take VM with me as there is no service where I am going. I have a copy of the chat if MSE needs it.

Online chat isn't intended for this, you'd have done better to pick up the phone and speak to somebody...

daveyjp

This is no surprise with VM.  However how difficult with a chatbot to let people know if they are moving to call and not use the chat facility?

JSmithy45AD

simonwilliams0308 said:

I started an on line chat with virgin media at around 7pm last night and it ended at about 10am this morning. (There was a break between 8pm and 8amdue to being closed but the chat stayed active and I was back in there at 8am) it was Just to tell them I am moving home. This is an unreasonable amount of time. The chat was very slow with long delays between questions and answers. I wasn't difficult in anyway and accepted everything they told me. I was well aware in advance what to expect so I had very few questions of my own. Companies should be held accountable for how easy it is to leave. Unfortunately or fortunately, I can't take VM with me as there is no service where I am going. I have a copy of the chat if MSE needs it.

MSE won't be needing your chat for sure but you don't say whether you're in minimum contract or not? If still within it then be aware that VM will probably charge you for the rest of the contract.