Rateable value UU

PAB190968

Just my wife and I have been living in our 4 bed detached since the girls went to Uni 5 years ago. So earlier this year we finally got round to looking to get a water meter from UU. Unfortunately there was no room for one either inside or outside the house (which took two visits). We were unaware of rateable values until I read the MSE email last month. So I got my wife (as she’s the bill payer) to contact UU to move onto this. However they have said no unless WE can prove that no water meter can be installed ad THEY have no record of the two visits to check if a meter can be installed. They are clearly taking the Mickey here right? We didn’t keep the correspondence. Our bill is over £90/mth. Should we just go to OFWAT? Thanks

Green_hopeful

Just complain to UU and if they can’t fit a meter they will charge on an assessed measured basis. They ask some questions and work out an estimate of what you use. You can also ask for a copy of the job notes relating to your house which will tell you what has been recorded. They should only give you the records relating to your occupation so it won’t tell you about previous people. 

QrizB

PAB190968 said:

However they have said no unless WE can prove that no water meter can be installed ad THEY have no record of the two visits to check if a meter can be installed.

It sounds like you need to invite them out again to fit a water meter!

PAB190968

QrizB said:

PAB190968 said:

However they have said no unless WE can prove that no water meter can be installed ad THEY have no record of the two visits to check if a meter can be installed.

It sounds like you need to invite them out again to fit a water meter!

That’s exactly what we’ll do. That will cost them money so they may acquiesce then.