We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Royal Mail Complaint Email Address

Options

jossdickie

jossdickie Posts: 9 Forumite

Fifth Anniversary

First Post

Combo Breaker

22 August 2023 at 6:04PM edited 10 September 2023 at 2:21PM in Consumer rights

As an alternative to their complaint webform this can be used:

customer.service@royalmail.com

The advantage of email is you can include/attach screenshots and/or documents such as receipts.

After sending it you should receive an automated reply confirming receipt of your email with a unique reference number.

1

Comments

jossdickie Posts: 9 Forumite

24 August 2023 at 12:05PM

Details about Royal Mail’s Help and Support with a link to their Complaint Webform:
https://personal.help.royalmail.com/app/answers/detail/a_id/307/~/im-a-personal-customer%2C-how-do-i-make-a-complaint%3Fv

-1

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

Categories

All Categories
351K Banking & Borrowing
253.1K Reduce Debt & Boost Income
453.6K Spending & Discounts
244K Work, Benefits & Business
598.9K Mortgages, Homes & Bills
176.9K Life & Family
257.3K Travel & Transport
1.5M Hobbies & Leisure
16.1K Discuss & Feedback
37.6K Read-Only Boards