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Royal Mail Complaint Email Address

jossdickie

jossdickie Posts: 9 Forumite

Fifth Anniversary

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22 August 2023 at 6:04PM edited 10 September 2023 at 2:21PM in Consumer rights

As an alternative to their complaint webform this can be used:

customer.service@royalmail.com

The advantage of email is you can include/attach screenshots and/or documents such as receipts.

After sending it you should receive an automated reply confirming receipt of your email with a unique reference number.

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jossdickie Posts: 9 Forumite

24 August 2023 at 12:05PM

Details about Royal Mail’s Help and Support with a link to their Complaint Webform:
https://personal.help.royalmail.com/app/answers/detail/a_id/307/~/im-a-personal-customer%2C-how-do-i-make-a-complaint%3Fv

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