We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
PLEASE READ BEFORE POSTING: Hello Forumites! In order to help keep the Forum a useful, safe and friendly place for our users, discussions around non-MoneySaving matters are not permitted per the Forum rules. While we understand that mentioning house prices may sometimes be relevant to a user's specific MoneySaving situation, we ask that you please avoid veering into broad, general debates about the market, the economy and politics, as these can unfortunately lead to abusive or hateful behaviour. Threads that are found to have derailed into wider discussions may be removed. Users who repeatedly disregard this may have their Forum account banned. Please also avoid posting personally identifiable information, including links to your own online property listing which may reveal your address. Thank you for your understanding.
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
My purchase offer was accepted but estate agents proceeded with another offer without telling me.
Options
Comments
-
Gavin83 said:
Just check this EA is registered to the ombudsman first before submitting anything. It is an optional scheme, although it's common for EA's to join.
Estate Agents are required by law to join a redress scheme. Currently, there are only 2...- The Property Ombudsman Scheme
- Property Redress Scheme
The Property Ombudsman Scheme has been around for longer, and most estate agents seem to be registered with them.
The Property Ombudsman Scheme has a comprehensive Code of Practice that estate agents must adhere to. So it's relatively easy to see if an estate agent has breached any rules:
https://www.tpos.co.uk/images/codes-of-practice/TPOE27-8_Code_of_Practice_for_Residential_Estate_Agents_A4_FINAL.pdf
The Property Redress Scheme doesn't publish a code of practice, so it's a bit harder to judge how they will rule on complaints. But looking at their past decisions, some of them seem harsher on estate agents that the Property Ombudsman.
3 -
eddddy said:Gavin83 said:
Just check this EA is registered to the ombudsman first before submitting anything. It is an optional scheme, although it's common for EA's to join.
Estate Agents are required by law to join a redress scheme. Currently, there are only 2...- The Property Ombudsman Scheme
- Property Redress Scheme
The Property Ombudsman Scheme has been around for longer, and most estate agents seem to be registered with them.
The Property Ombudsman Scheme has a comprehensive Code of Practice that estate agents must adhere to. So it's relatively easy to see if an estate agent has breached any rules:
https://www.tpos.co.uk/images/codes-of-practice/TPOE27-8_Code_of_Practice_for_Residential_Estate_Agents_A4_FINAL.pdf
The Property Redress Scheme doesn't publish a code of practice, so it's a bit harder to judge how they will rule on complaints. But looking at their past decisions, some of them seem harsher on estate agents that the Property Ombudsman.
No reliance should be placed on the above! Absolutely none, do you hear?0 -
Of course there's always the chance (1 in 3?) that the other sale falls through........
0 -
Gavin83 said:RonsDaughter said:GDB2222 said:RonsDaughter said:Mstty said:RonsDaughter said:Ksw3 said:I'd try and found out when they knew your offer had not been accepted, I would be quite put out if I had handed over my personal data (passports etc) and had a credit check when the agents had no legitimate interest in collecting or processing that data.
I however imagine thay it was just a royal f up and only came to light recently.
I take it no one went inside the property?
How.much is that going to cost you?
either the1 -
MEM62 said:RonsDaughter said:while I am aware that it is illegal for the estate agent to have withheld the knowledge of the other offer and knowingly allowed me to proceed with the valuation survey and mortgage arrangement, is their conduct also criminal?0
-
babyblade41 said:IMO it would be best to move on, buying and selling is stressful & why add more.
Our buyer pulled out a day before exchange , sometimes it happens even though you've thrown money at it, although I think you were a little premature as the chain hadn't been formed if I understand correctly
Ombudsman will take a while whilst evidence gathering and time would be better spent moving onto the next property, but wait until all the ducks are in a row before valuations/surveys etc
Fortunately the only thing I have done is get my mortgage offer sorted, hence needing the valuation survey. As the EA was being evasive/late with info, I wouldn't go any further without the MoS
Re chain, I'm not selling anything, and the sellers are buying a new-build. They had a few to choose from but I was told they hadn't made a decision.
But yes, looking at other houses again.1 -
Mstty said:RonsDaughter said:Mstty said:RonsDaughter said:Ksw3 said:I'd try and found out when they knew your offer had not been accepted, I would be quite put out if I had handed over my personal data (passports etc) and had a credit check when the agents had no legitimate interest in collecting or processing that data.
I however imagine thay it was just a royal f up and only came to light recently.
I take it no one went inside the property?
How.much is that going to cost you?
Yep hang em out to dry0 -
Exodi said:On top of the fantastic advice, and suggestions not to claim crimes etc, I just want to re-emphasise the importance of staying objective in your complaint and just listing the events and your understanding.
So many people, for whatever reason, turn into complete Wally's when writing a complaint and start loading it with ridiculous hyperbole like:
"I was appalled to find that"
"absolutely disgusting"
"gobsmacked when I learned"
"could not believe it when"
"sick to my stomach"
"are they having a laugh?"
"almost fell off my chair when"
"they should be in jail"
Including this sort of rhetoric in a complaint is generally counterproductive, but strangely common.0 -
NameUnavailable said:Of course there's always the chance (1 in 3?) that the other sale falls through........0
-
RonsDaughter said:Mstty said:RonsDaughter said:Mstty said:RonsDaughter said:Ksw3 said:I'd try and found out when they knew your offer had not been accepted, I would be quite put out if I had handed over my personal data (passports etc) and had a credit check when the agents had no legitimate interest in collecting or processing that data.
I however imagine thay it was just a royal f up and only came to light recently.
I take it no one went inside the property?
How.much is that going to cost you?
Yep hang em out to dryNo reliance should be placed on the above! Absolutely none, do you hear?0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards