NOW LIVE: The Forum 'Ask An Expert' event. The theme is ENERGY. Please post your questions on bills, switches, alternative fuels etc. Our expert MSE Andrew will answer as many as possible

Wayfair refusing to give me a refund

JadeHighland
JadeHighland Forumite Posts: 16
First Post
Forumite
I assumed from the fancy looking website this was a decent company. But a quick look on Trust Pilot shows they are terrible. 

Over a month ago, I purchased an item for nearly £400. Twice it missed dispatch by dates and they reordered it. Same thing happened so I decided to cancel.

It's been the same back a forth for two weeks now. They say they have requested the cancellation but can't cancel, and therefore refund, until the supplier has confirmed cancellation. 

Each time they say they give the supplier 3 days to confirm, the day comes and I've heard nothing so complain and the cycle then continues. 

I purchased on my debit card. What are my options? 

Comments

  • Ectophile
    Ectophile Forumite Posts: 7,050
    Part of the Furniture 1,000 Posts Name Dropper
    Forumite
    Talk to your bank about a chargeback on the card.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • HampshireH
    HampshireH Forumite Posts: 4,213
    Sixth Anniversary 1,000 Posts Name Dropper
    Forumite
    Nothing much helpful to add but They are definitely very hit and miss. Had both good and bad experiences. They also try not to payout on cashback sites either which is also very frustrating 
  • Murphybear
    Murphybear Forumite Posts: 7,104
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    Forumite
    I assumed from the fancy looking website this was a decent company. But a quick look on Trust Pilot shows they are terrible

    Over a month ago, I purchased an item for nearly £400. Twice it missed dispatch by dates and they reordered it. Same thing happened so I decided to cancel.

    It's been the same back a forth for two weeks now. They say they have requested the cancellation but can't cancel, and therefore refund, until the supplier has confirmed cancellation. 

    Each time they say they give the supplier 3 days to confirm, the day comes and I've heard nothing so complain and the cycle then continues. 

    I purchased on my debit card. What are my options? 
     Not that terrible.  70% 5* and 15% 1*
  • JadeHighland
    JadeHighland Forumite Posts: 16
    First Post
    Forumite
    I assumed from the fancy looking website this was a decent company. But a quick look on Trust Pilot shows they are terrible

    Over a month ago, I purchased an item for nearly £400. Twice it missed dispatch by dates and they reordered it. Same thing happened so I decided to cancel.

    It's been the same back a forth for two weeks now. They say they have requested the cancellation but can't cancel, and therefore refund, until the supplier has confirmed cancellation. 

    Each time they say they give the supplier 3 days to confirm, the day comes and I've heard nothing so complain and the cycle then continues. 

    I purchased on my debit card. What are my options? 
     Not that terrible.  70% 5* and 15% 1*
    https://uk.trustpilot.com/review/wayfair.co.uk
Meet your Ambassadors

Categories

  • All Categories
  • 338.8K Banking & Borrowing
  • 248.6K Reduce Debt & Boost Income
  • 447.5K Spending & Discounts
  • 230.7K Work, Benefits & Business
  • 600.8K Mortgages, Homes & Bills
  • 171K Life & Family
  • 244K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards