please help

sweetthing2183

i have just got online with virgin media and i am having problems with the internet for the first few days it was ok and last nite it wouldnt connet up there was a problem through virgin media with broadband but that is suppose to be ok now but my computer is running extremly slow any advice would be extremly appreciated thanks

Swan_2

hi,
if none of the resident experts are around to help you out , there's a support thread HERE where you might get the answers you need

good luck

CHR15

Is the PC slow or your internet connection??

There is a service status page for Virgin

http://status-cable.virginmedia.com/vmstatus/summary.do

My guess is that you are on an ADSL Virgin line. These do tend to be a bit temperamental for the first few days.

sweetthing2183

internet connection if i try to access a page its takin a few mins to load up whereas yesturday it only took a few seconds i have been on the service status page i have also tried contactin virgin and have no look getting through to someone could it just be a fault on there side or is there anything it could be on my side?

malamute

sweetthing2183 wrote: »

Where are you located as their is currently 4 outages on virgins service. If you have not altered anything your end then its odd's on the fault is out with your control.

Try resetting the modem as the ip address is dynamic and this will give you a new one sometimes this can sort out problems.

Browntoa

did you download their Pc protection package ??

it could be that

sco0ter

Best bet is to wait 48 hours before you start worrying... Virgin are doing a lot of work on their network just now... If you cant get through it will be because they are busy probably with people in the same situation

Inactive

Are you on Virgin Cable or Virgin via a BT Line ?

Gebo26

I've been having problems with Virgin cable broadband for a couple of days. They do admit to an outage but were claiming earlier today that it was fixed, though surfing was extremely slow and no email was available.

Seems ok now. Perhaps there was a backlog of traffic.

ABH_3

sweetthing2183 wrote: »

i have just got online with virgin media and i am having problems with the internet for the first few days it was ok and last nite it wouldnt connet up there was a problem through virgin media with broadband but that is suppose to be ok now but my computer is running extremly slow any advice would be extremly appreciated thanks

They have their own unofficial support forum here: http://www.nthellworld.co.uk/home.php or more specifically here: http://www.cableforum.co.uk/board/56/ you could perhaps try posting there and they maybe able to assist you better than here.

HTH

CHR15

Didn't Virgin media buy out nthellworld during the buyout/merger of ntl/telewest??

I believe they bought the site from the owner and offered him a job with VM so it is now more like an official support forum these days.
They can also clamp down on the negative comments.