No meter readings, back billing, Eon,

hullensien

QrizB said:

I have asked eon for copies of all bills sent to this address and also the last confirmed readings and date for the meters - do they have to comply?

No.

You are not their customer so they shouldn't be sending you any information at all.

Your partner has been their customer since taking ownership of the property, and will be entitled to copies of all information for that period but nothing prior to that.

But how do we know when the bill was last paid? What if it hasn’t been paid for 3 years before she bought it? and how do we know what they are telling us is the truth? In a response to our first email i gave them the address the bills had been sent to - they replied via email saying they had no record of that address on their system - and now theyve updated it?

CSI_Yorkshire

hullensien said:

QrizB said:

I have asked eon for copies of all bills sent to this address and also the last confirmed readings and date for the meters - do they have to comply?

No.

You are not their customer so they shouldn't be sending you any information at all.

Your partner has been their customer since taking ownership of the property, and will be entitled to copies of all information for that period but nothing prior to that.

But how do we know when the bill was last paid? What if it hasn’t been paid for 3 years before she bought it? and how do we know what they are telling us is the truth? In a response to our first email i gave them the address the bills had been sent to - they replied via email saying they had no record of that address on their system - and now theyve updated it?

You don't need to know when the bill was last paid.  You don't need to know whether previous owners paid their bills.

You needed to know what the meter readings were when you took ownership.  If that wasn't recorded, everyone is guessing.

[Deleted User]

it was just a glorified shed with nothing in but 3 unconnected meters 

Unconnected in what sense? The meters may still be connected to the Grid even if the supply lines to the property have been disconnected from the meters. Meters normally attract a standing charge whether energy is used or not. When a supply is totally disconnected, the meters are usually removed from site. 

All you can do is what to see what evidence the supplier produces in support of its claim.

hullensien

[Deleted User] said:

it was just a glorified shed with nothing in but 3 unconnected meters 

Unconnected in what sense? The meters may still be connected to the Grid even if the supply lines to the property have been disconnected from the meters. Meters normally attract a standing charge whether energy is used or not. When a supply is totally disconnected, the meters are usually removed from site. 

All you can do is what to see what evidence the supplier produces in support of its claim.

Sorry - they weren’t connected to any appliances or sockets as far as i am aware

hullensien

CSI_Yorkshire said:

hullensien said:

QrizB said:

I have asked eon for copies of all bills sent to this address and also the last confirmed readings and date for the meters - do they have to comply?

No.

You are not their customer so they shouldn't be sending you any information at all.

Your partner has been their customer since taking ownership of the property, and will be entitled to copies of all information for that period but nothing prior to that.

But how do we know when the bill was last paid? What if it hasn’t been paid for 3 years before she bought it? and how do we know what they are telling us is the truth? In a response to our first email i gave them the address the bills had been sent to - they replied via email saying they had no record of that address on their system - and now theyve updated it?

You don't need to know when the bill was last paid.  You don't need to know whether previous owners paid their bills.

You needed to know what the meter readings were when you took ownership.  If that wasn't recorded, everyone is guessing.

Unfortunately we don’t know the readings when she took ownership - she wasn’t made aware these were a separate entity and the Property Information Pack only refers to the main meter at the front by specific location - and thats exactly where it is
What we do know is that the EoN agent told me yesterday that they have a reading of 1202 on one of the meters from 25/10/2020 - based on that they have a current estimated reading of 5889 for 20th July 2023 - the actual reading today is 834 - that meter doesn’t power anything and hasn’t done since they day she bought the place. 

[Deleted User]

hullensien said:

[Deleted User] said:

it was just a glorified shed with nothing in but 3 unconnected meters 

Unconnected in what sense? The meters may still be connected to the Grid even if the supply lines to the property have been disconnected from the meters. Meters normally attract a standing charge whether energy is used or not. When a supply is totally disconnected, the meters are usually removed from site. 

All you can do is what to see what evidence the supplier produces in support of its claim.

Sorry - they weren’t connected to any appliances or sockets as far as i am aware

But the meters might still be connected to the Grid so, as far as a supplier is concerned, the property would still be on supply.

[Deleted User]

hullensien said:

[Deleted User] said:

it was just a glorified shed with nothing in but 3 unconnected meters 

Unconnected in what sense? The meters may still be connected to the Grid even if the supply lines to the property have been disconnected from the meters. Meters normally attract a standing charge whether energy is used or not. When a supply is totally disconnected, the meters are usually removed from site. 

All you can do is what to see what evidence the supplier produces in support of its claim.

Sorry - they weren’t connected to any appliances or sockets as far as i am aware

But the meters might still be connected to the Grid so, as far as a supplier is concerned, the property would still be on supply.

hullensien

[Deleted User] said:

hullensien said:

[Deleted User] said:

it was just a glorified shed with nothing in but 3 unconnected meters 

Unconnected in what sense? The meters may still be connected to the Grid even if the supply lines to the property have been disconnected from the meters. Meters normally attract a standing charge whether energy is used or not. When a supply is totally disconnected, the meters are usually removed from site. 

All you can do is what to see what evidence the supplier produces in support of its claim.

Sorry - they weren’t connected to any appliances or sockets as far as i am aware

But the meters might still be connected to the Grid so, as far as a supplier is concerned, the property would still be on supply.

It appears that they are - but why no bills/mail/visits etc in almost 2 years? 

CSI_Yorkshire

hullensien said:

[Deleted User] said:

hullensien said:

[Deleted User] said:

it was just a glorified shed with nothing in but 3 unconnected meters 

Unconnected in what sense? The meters may still be connected to the Grid even if the supply lines to the property have been disconnected from the meters. Meters normally attract a standing charge whether energy is used or not. When a supply is totally disconnected, the meters are usually removed from site. 

All you can do is what to see what evidence the supplier produces in support of its claim.

Sorry - they weren’t connected to any appliances or sockets as far as i am aware

But the meters might still be connected to the Grid so, as far as a supplier is concerned, the property would still be on supply.

It appears that they are - but why no bills/mail/visits etc in almost 2 years? 

How do you know there weren't any bills?

According to the first post, you only got the more recent bills because someone opened them and then put them through the door.

Maybe for two years someone was just throwing them out?

hullensien

According to the Ofgem website she can’t be charged for more than electricity used more than 12 months ago if she wasn’t  informed about it by statement of account - she hasn’t had one
Website also states “Suppliers must make these terms clear in their contract terms and conditions” - she hasn’t had any.
And why didn’t EoN keep sending correspondence addressed to any of the previous owners - again she hasn’t had any