No meter readings, back billing, Eon,

hullensien

CSI_Yorkshire said:

hullensien said:

@[Deleted User] - just a point - unless she was made aware - and she says she wasn’t - how would she know there was a separate account for the workshop - any why never any bills in nearly 3 years

Because there is a a meter for it, and it wasn't on the bills that she was getting.

understand that - she genuinely thought everything had been routed through the front during during the rewire and lack of any bills/requests for readings/etc did nothing to change her thoughts. But we are where we are. Doesn’t look like any bills have been paid in 3 years plus - maybe 6 - we can evidence she took over property less than 2 years ago but how will they calculate the usage  - as the readings they claim to have from oct 2020 are more than 50% higher on than one of the current meters?

hullensien

[Deleted User] said:

hullensien said:

@[Deleted User] - just a point - unless she was made aware - and she says she wasn’t - how would she know there was a separate account for the workshop - any why never any bills in nearly 3 years

That should have been revealed in any property searches undertaken at the time of purchase. As I said above, if the new occupant does not inform the supplier then they will pursue the previous occupant for payment until new information comes to light. 

Just dug out her legal pack. On the property information form - section 13  - Connection to utilities and services  - it says “Location of Meter - near front door” - nothing else is mentioned - no reference to other meters

QrizB

Do we know yet whether this is a residential tariff or a commercial one?

What does it say on the bill? What is the tariff name, and what are the rates?

If this is a commercial supply, none of the consumer protections will apply.

hullensien

QrizB said:

Do we know yet whether this is a residential tariff or a commercial one?

What does it say on the bill? What is the tariff name, and what are the rates?

If this is a commercial supply, none of the consumer protections will apply.

Doesn’t say if commercial or residential - tariff is Next Flex - 29.35/kwh

[Deleted User]

On the 1st August she received an absolutely massive bill from Eon for 3 meters in what used to be the workshop - all 3 are based on estimated readings - this is the first communication of ANY kind with regard to the meters from Eon

The onus is on the buyer to ascertain what he/she is buying: CAVEAT EMPTOR. If there is a separate workshop included in the purchase then it was clearly getting its power from somewhere which would mean a Grid connection and some form of metering. What made your partner think that power for the workshop was coming from the house meter?

All you can do is engage with the supplier. Proof of legal responsibility for the property will enable the supplier to determine the date when responsibility changed hands. They will also want actual meter readings which should allow them to apportion charges.

QrizB

hullensien said:

QrizB said:

Do we know yet whether this is a residential tariff or a commercial one?

What does it say on the bill? What is the tariff name, and what are the rates?

If this is a commercial supply, none of the consumer protections will apply.

Doesn’t say if commercial or residential - tariff is Next Flex - 29.35/kwh

That sounds like a domestic tariff, thankfully.

Is VAT charged at 5%, rather than 20%? Is there any entry on the bill for Climate Change Levy?

hullensien

@[Deleted User]

[Deleted User] said:

On the 1st August she received an absolutely massive bill from Eon for 3 meters in what used to be the workshop - all 3 are based on estimated readings - this is the first communication of ANY kind with regard to the meters from Eon

The onus is on the buyer to ascertain what he/she is buying: CAVEAT EMPTOR. If there is a separate workshop included in the purchase then it was clearly getting its power from somewhere which would mean a Grid connection and some form of metering. What made your partner think that power for the workshop was coming from the house meter?

All you can do is engage with the supplier. Proof of legal responsibility for the property will enable the supplier to determine the date when responsibility changed hands. They will also want actual meter readings which should allow them to apportion charges.

It was a “workshop” in name only - it was just a glorified shed with nothing in but 3 unconnected meters - she had the house fully rewired and split the building into a store and a garden room - just assumed everything was through the front. She won’t thank me for saying this bit she’s not the sharpest tool in the box - and getting no bills etc hasn’t helped - in her defence I have power to my shed at home - in its ran from the house meter

the agent is coming tomorrow - proving legal responsibility isn’t an issue - how will they apportion costs 

I have asked eon for copies of all bills sent to this address and also the last confirmed readings and date for the meters - do they have to comply?

QrizB

I have asked eon for copies of all bills sent to this address and also the last confirmed readings and date for the meters - do they have to comply?

No.

You are not their customer so they shouldn't be sending you any information at all.

Your partner has been their customer since taking ownership of the property, and will be entitled to copies of all information for that period but nothing prior to that.

hullensien

QrizB said:

hullensien said:

QrizB said:

Do we know yet whether this is a residential tariff or a commercial one?

What does it say on the bill? What is the tariff name, and what are the rates?

If this is a commercial supply, none of the consumer protections will apply.

Doesn’t say if commercial or residential - tariff is Next Flex - 29.35/kwh

That sounds like a domestic tariff, thankfully.

Is VAT charged at 5%, rather than 20%? Is there any entry on the bill for Climate Change Levy?

Vat 5% - no mention of climate change levy

CSI_Yorkshire

hullensien said:

I have asked eon for copies of all bills sent to this address and also the last confirmed readings and date for the meters - do they have to comply?

No, they don't have to give you copies of bills they sent to someone else.  You would, of course, get to see the billing since Nov 2021 when re-issued.

You may have more luck getting the last non-estimated meter reading, but there's no way to "confirm" one unless an actual meter reader was sent (as you suggest, a previous occupant may have given them an incorrect reading).  A reading given by a customer must be treated as accurate unless there is contemporaneous evidence it was not (and this should be challenged by the supplier at the time) - so arguing a previous occupant's reading is extremely difficult.