Morrisons non existent customer service

darleydame

By error I ended up buying 2 annual anytime passes.
I contacted them and received a reply on 25th July cancelling one and saying refund should be with me in 7 days.
As of today still no sign, no reply to email queries, no help via Resolver and bank cant trace it without an ARN number. 
Tried phoning but call cut off before it's answered.
It's £70 so I guess I will have to keep emailing and trying to call!
Need home deliveries and never had any problems before so wha5s gone wrong now?

libra10

It might be worth messaging them on their Facebook or Twitter page.  Companies are often good with their customer service, using social media.
HTH

powerful_Rogue

In future forget resolver. It serves no purpose.

daveyjp

Morrisons outsourced their customer complaints service a few months ago.  That means several new links in the chain of authority for a refund.

The_Money_Saver_2

I was chasing a refund on an overcharged product bought in store. I was told it could only be refunded from the store I bought the item from and not my local store. I was somewhat reluctant to travel 30 miles to the store I bought the said item. I’d sent several emails and no response. After three months I went the old fashioned way and wrote to head office. Refund processed but they thought I was being unfair chasing and “creating unnecessary additional work with limited resources” after three months and should have waited a bit longer! 

darleydame

Thanks for the answers.
Just to update I emailed the CEO and got a reply from someone at head office who arranged my refund speedily.
Next battle is getting More Card Exclusive money off on products bought online rather than instore, they are supposed to email you vouchers but........