Migrated from SEB to Ovo now my Economy 10 tariff hours seem messed up
About a week ago I was migrated from SEB to Ovo and it all appeared pretty seamless
Then, when up for a pee in the early hours, I noted the red usage light was showing on my IHD at 3am. This is a time that is off peak, and I never had a red light when with SEB
I made a point of checking this and every day was the same. Supposedly off peak hours are triggering high usage
The IHD has a menu option to display tarriff times and rates, so I wrote down what they were over a 24 hour period. They are completely the reverse of what they should be!
My IHD is telling me that I am getting 14 Off Peak and 10 Peak hours, so in effect I am getting Economy 14. That sounds fab and groovy until you realise it puts it out of sync with the off peak circuits in my flat. Not so bad in summer, but when the storage heaters start being used I am going to suffer!
How do I get this sorted? I never thought it possible, but Ovo customer support is worse than SEBs. Their idea of support is to direct you to a flipping chatbot which asks you some dumb questions then leaves you hanging for a service agent who never arrives. (3 times I tried)
Does anyone have a supersecret phone number that could connect me to someone competent in technical support? Ive been told its probably a question of someone sending a reset command to my smart meter/IHD - I have no idea if this is true.....
Anyway many thanks in desperation
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