We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Sainsbury’s Online Shopping Cancelled
Comments
-
That is not how the law works though, so retailers have to protect themselves within the law as it exists. You think the concern is unfounded, yet something has triggered a risk/fraud rule which means that they have deemed the risk unacceptable to their business, that is all that matters.
It might put a few people off, but most will not be impacted or if it happens once will just shrug it off, overall cancelling potentially fraudulent orders will have negligible negative impact on their business and almost certainly has a net positive impact.
0 -
Another issue with this order is that I get a discount on evouchers for Sainsburys via my work. So I ordered vouchers to pay for this order. However you are unable to pay for delivery via an evoucher so that has to be paid separately.
Sainsburys emailed after the cancellation saying full amount has been refunded to my bank card, so even if it was a fraudulent transaction they are still offering a refund.
Similar to the OP they have now emailed saying order was cancelled and you havent been charged, when they have charged me for delivery from my bank account. I just hope they refund the whole shop as otherwise I am left out of pocket because I paid with gift vouchers which have already been activated.
0 -
What did Sainsburys say was the issue?
Just because a bank authorises payment, does not mean a retailer has to fulfill the order, as in some cases, there is a genuine pricing error, may not have stock etc.
Life in the slow lane0 -
if you part paid with gift cards and a card payment, then you’ll receive your refund in the exact same way you paid. You won’t receive a refund to your card for the whole order if you didn’t pay by card for the whole order.
0 -
Well guess what, I just did. So they dont accept an order because of suspicious activity and then refund the customer onto a different method from how they paid. Im sure thats helping avert money laundering.
0 -
All you would do is shift the issue to the banks rather than the retailers.
If banks were the only party that could be held responsible if there was fraud, then using your card would be a much more difficult process.
In the end you're in exactly the same, or possibly an even worse position.0 -
I disagree. The majority of purchases i do I receive a notification from Natwest to approve purchase, whereby I then log into my account and approve purchase before the transaction goes through. This seems a sufficient enough security check for this type of transaction.
0 -
You've just agreed with me.
If the banks are then asking you to verify every transaction to get them off the hook then you've shifted it over to the banks, which is what I said.
I would consider having to log into an app every single time I make a transaction to verify it's actually me to be a much more difficult process than holding my card against a reader and leaving, or clicking "Buy" online and going about my day.1 -
This thread was about an online order. The whole point is that my order was verified by my bank so there was no need for Sainsbury's to block it.
0 -
Quite.
You’re also better off than before you started as you received a discount on the vouchers but will have I assume been refunded the price of the shopping. That’s actually a very good result.0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.6K Banking & Borrowing
- 254.5K Reduce Debt & Boost Income
- 455.5K Spending & Discounts
- 247.5K Work, Benefits & Business
- 604.4K Mortgages, Homes & Bills
- 178.6K Life & Family
- 262K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards